Palisades Credit Union Signs Five-Year Renewal with Synergent to Host Jack Henry’s Symitar Core Processing Solution

(WESTBROOK, ME) – Synergent® is pleased to announce that Palisades Credit Union has signed a new five-year agreement, renewing its partnership with Synergent® for hosted Jack Henry™ Symitar® core processing and Banno Digital Platform™. The credit union also renewed its agreement with Synergent for integrated credit and debit card services, statement processing, and check processing…. Read more »

What You Need to Know: Reg II Changes

Regulation II impacts every financial institution in the United States. While it was enacted to prevent debit transaction interchange fees from being unreasonable, it has had a significant impact on those who rely on interchange income as part of their revenue. On July 1, changes will go into effect that require issuers to use two… Read more »

Card Skimming Fraud Scheme Update

Protecting your credit union and your members from fraud is one of Synergent’s highest priorities. As part of our efforts and when appropriate, we work closely with law enforcement officers to aid in active investigations involving fraud.   In 2019, card skimming devices were placed in gas pumps at stations across New England. The skimmers used technology that was so advanced… Read more »

Top 7 Credit Union Marketing Tips for 2023 

With 2022 now in the rearview, there’s so much to reflect on in terms of digging into the data and credit union feedback that we’ve received from across the country. Using this information, we’ve compiled our annual list of takeaways to put into action for 2023 marketing initiatives.      1. Reboard Your Existing Credit… Read more »

Employee Spotlight: Liz Ouellette – Sales Engineer

Synergent’s mission is to ‘help credit unions succeed and improve the financial lives of their members.’ In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your credit union team. Liz Ouellette, Sales Engineer, has dedicated… Read more »

Kathy Crawford Named 2022 Employee of the Year

At Synergent’s holiday celebration on December 14, employees joined the Senior Leadership Team in recognizing an exceptional colleague. Todd Mason, President/CEO of Synergent, announced that Kathy Crawford is this year’s recipient of the Champion Award. The award recognizes Synergent’s employee of the year. Kathy has been with the organization for 26 years and serves as… Read more »

Donate to Holiday Meals for Mainers by 12/31/22!

‘Tis the season, for so many holidays and celebrations, but also for helping neighbors in need. It is not too late to get your donation in for the Holiday Meals for Mainers campaign. As part of our commitment to making a difference in our community, we are proud to sponsor the Maine Credit Unions’ Campaign… Read more »

Updated 2022 Marketing Services Portfolio Released

Your members want to receive messages that are timely, relevant, and feel personal. As their credit union, every communication you produce is an opportunity to connect with your members in a meaningful way. While connecting with members is a win no matter what, receiving industry recognition is something we and our credit union partners are… Read more »

2022 Retrospective: Connecting People With Solutions

It’s always been about your members. At the heart of everything Synergent does, every solution we provide, and every product we roll out, it is about ensuring your members have a positive, modern, seamless experience at your credit union. This is accomplished by ensuring your credit union and your staff have the tools they need… Read more »

Synergent Welcomes Corinne Sherman as Vice President of Payment Sales and Consulting

We are pleased to welcome Corinne Sherman to the Synergent family! Corinne joins us as Vice President of Payment Sales and Consulting, a newly created role in which she will serve existing credit union customers by offering payments consultations and education about beneficial solutions. “I look forward to helping credit unions better understand Synergent’s innovative… Read more »