Facing COVID-19, credit unions domestically and around the globe have had to be agile and quickly shift the ways in which member service is provided. While digital banking and other remote tools were well-established prior to social distancing, seemingly overnight, accessing products and services remotely became essential. You have done an incredible job pivoting and continuing to serve your members without interruption.
You are a valued member of the Synergent family. We’re here for you today, but we’ve been partnering with credit unions to help them best serve their members for quite some time. While the underpinnings of it began earlier, Synergent was officially founded in 1971 in our home state of Maine. It was created by credit unions as a means to help other credit unions aggregate buying power, expertise, and collective interests to do more together than could be done alone. The products and services of Synergent have evolved over the years, but its role in aggregating the power of credit unions has not.
In part, Synergent has succeeded because of its great former leaders. But they, like our current Board and overall team, were temporary caretakers. The real success of Synergent comes from individual credit unions choosing to use our services. Every choice to use Synergent accrues not just to the benefit of the individual credit unions making them, but to all other credit unions who are part of the Synergent family.
The benefit is multifold. Synergent brings together market leaders, like JHA/Symitar and Fiserv, delivers them as affordable integrated solutions, and provides full service and support around them. At the same time, in recent memory we have not increased pricing for Episys, payments and most of our other solutions. In fact, we have decreased pricing time and time again as Synergent has realized savings, those savings are shared with our credit unions. This is in addition to sharing rebates, while increasing ongoing investments in security, reliability, service and compliance.
To bring it back to COVID-19, our collective ability to respond to this crisis is stronger because we work together. Synergent is your company to deliver the benefits and value you want most. It is times like this that show how important it is to work together and what can be achieved when we do.
Your needs and your members’ needs inform where you want Synergent and our shared initiatives to go. Collectively, they determine what we can and can’t do together. Synergent can’t and shouldn’t try to be all things. But what Synergent can do is focus on what matters most by aggregating the power of credit unions.
Your partnership matters and has the power to help you and all of us to do great things. And thank you for your support of Synergent and all that you are doing for your credit union, members, and community throughout the COVID-19 crisis.