2026 Synergent Connect Conference Agenda
Agenda subject to change.Â
Monday, August 10
8:30-9:30 am:
Registration and Breakfast
8:30 am:
Exhibitor Hall Opens
8:30 am-4:00 pm:
BankSocial Podcast
Join Jonathan Taylor from BankSocial for conversations that could be featured on a future podcast!
9:30 am-12:00 pm:
Symitar User Group Meeting (Symitar CUs only)
This exclusive session is designed for Symitar users to connect, collaborate, and explore practical ways to get more from the core. Attendees will take part in an engaging, solutions-focused experience that includes interactive activities, real-world demonstrations, and peer-led insights.
Whether you’re looking to discover new techniques, refine existing processes, or simply connect with fellow users, this session will leave you with practical takeaways and renewed energy for what’s possible with Symitar.
12:00 pm-1:00 pm:
Lunch
Enjoy networking and lunch in the Winslow Homer Ballroom
1:00 pm-1:15 pm:
Welcome and Opening Remarks
Tyler Hudson, President – Synergent
1:15 pm-2:15 pm:
6 Critical Steps to Create the Ultimate Customer Experience
Scott Deming, Customer Service and Customer Experience Expert
In this keynote presentation focused on how to create the ultimate customer experience, Scott Deming breaks all boundaries of the typical customer service or brand building processes and dispels the popular—yet incorrect—thinking that advertising and marketing lead to powerful, emotional brands. Scott takes his audiences on a fast-paced, high-energy journey through the six critical steps to creating the ultimate customer experience and building their powerful, emotional brand.
2:15 pm-3:15 pm:
Coffee and Dessert in Exhibitor Hall
Join us in the Exhibitor Hall and enjoy an afternoon pick-me-up from Side By Side Coffee. Throughout New England, Side By Side Coffee is known for serving exceptionally crafted espresso drinks from a mobile espresso bar. Dessert will also be served while you mingle with attendees and vendors.
3:15 pm-4:00 pm:
Q&A Panel Discussion
Synergent’s Management Team
Members of Synergent’s Management team will provide updates and insights into the latest solutions and Synergent news. Attendees will have the opportunity to interact and ask questions from the floor.
4:00 pmÂ
Break Before Evening Social
5:00 pm-7:30 pm:
Evening Social at Luna Rooftop Bar
Join us at Luna Rooftop Bar for an evening of networking and connecting. Our social will also include food, a hosted bar, and music. Luna Rooftop Bar is located at 285 Commercial Street in Portland, and is a quick half mile walk or Uber ride away.
Tuesday, August 11
7:30 am-8:30 am:
BreakfastÂ
Enjoy networking and conversation over breakfast.
7:30 am-3:00 pm:
BankSocial Podcast
Join Jonathan Taylor from BankSocial for conversations that could be featured on a future podcast!
8:30 am-8:45 am:
Break
8:45 am-9:45 am:
Change Is Strength: Build Future-Ready Teams Through Transformational Change
Chris Ruden, Internationally Recognized Speaker on Resilience, Change, and Culture
“Only the strong survive” — but strength comes from adaptability. In today’s fast-paced world, change isn’t optional, it’s inevitable. Yet most teams are unprepared. In this impactful keynote, Chris Ruden, a leading change management speaker and DEI keynote expert, challenges teams to let go of outdated thinking and embrace the mindset required to lead in uncertainty.
Instead of relying on yesterday’s logic to solve tomorrow’s problems, Chris empowers audiences to develop forward-thinking change strategies rooted in resilience, adaptability, and trust. Through personal storytelling and actionable insights, Chris teaches teams how to:
- Reframe resistance to change as an opportunity for growth
- Let go of limiting beliefs and outdated processes
- Build psychological safety and trust to support organizational agility
- Develop a mindset for navigating disruption with clarity and confidence
This presentation is ideal for organizations seeking a transformational speaker to spark innovation, accelerate cultural change, and equip leaders with practical tools to guide their teams through disruption.
9:45 am-10:00 am:
Break
10:00 am-11:00 am:
TBD
Nicole Harper, Senior Director of Corporate Strategy & Planning – Jack Henry
Session description coming soon!
11:00 am-11:15 am:
Break
11:15 am-12:00 pm
Breakout Sessions
Presented by Alkami, Compass IT, and BankSocial
Whether you’re looking to exchange ideas, gain new insights, or simply expand your network, this event offers a collaborative space to learn from one another and move the credit union movement forward—together.
12:45 pm-1:30 pm:
Breakout Sessions – Round 1
Three breakout sessions will take place from 11:15 am-12:00 pm. You will have the option to select one to attend. Presenters from Alkami, Compass IT, and BankSocial will lead these breakout sessions. Speakers and session descriptions coming soon.
12:00 pm-1:00 pm:
Lunch
1:00 pm-1:45 pm:
Breakout Sessions – Round 2
Three breakout sessions will take place from 1:00-1:45 pm. You will have the option to select one to attend.
2:00 pm-3:00 pm:
AI & The Octopus Organization™
Jonathan Brill, Strategic Advisor, Inventor, Best-Selling Author, and Renowned Keynote Speaker
Firms that adopt AI holistically today will be the leaders of tomorrow.
The age of AI is upon us.
How can your business use it to grow?
Over the next five years, companies that fully integrate AI will pull significantly ahead of those that only experiment with it. Organizations willing to embrace change, evolve their thinking, and adapt quickly will define the future of their industries.
In a world of constant change, resilience is no longer enough. Organizations must evolve beyond endurance to agility—developing the capacity to sense market changes early, respond intelligently to customer needs, and adapt faster than competitors. Agility is not about moving faster; it’s about thinking faster—through decentralized intelligence, AI-augmented decisions, and empowered teams at every level.
This means rethinking the traditional hierarchical model and imagining an organization structured like an octopus. While it has a central brain for strategy and oversight, each arm has its own mini-brain—autonomous, responsive, and deeply aware of its market surroundings. A neural ring coordinates these nodes in real time, allowing the institution to make rapid, informed decisions across its entire system—often faster than the central brain could alone.
This isn’t theory. I’ve studied organizations already moving in this direction, guided dozens of transformations, and drawn on over a million workforce surveys. What I found is clear: success comes not from simply automating tasks, but from reimagining how organizations function at every level.
3:00 pm:
Adjourn
2025 Connect Conference Recap
Were you unable to attend or want to revisit the highlights from the 2024 Connect Conference? Not to worry! Read all about it in last year’s Synergent Connect Conference recap.


