Sarah Farwell, Author at Synergent

The Synthetic Voice Trap: Moving Beyond Acoustic Trust in Financial Operations

Oct 7, 2026 | Blog, Cybersecurity, Security

(As Seen on CUInsight) - For years, credit unions relied on a simple, effective security check: personal familiarity. When a member called to initiate a large wire transfer, a member service representative (MSR) could confirm their identity by the sound of their voice...

Before You Launch: How Credit Unions Can Measure Marketing Success

Oct 1, 2026 | Blog, Marketing, Member Engagement

Running a marketing campaign is no easy feat. The sheer volume of data and consideration that goes into everything—from whether or not to include an offer to timing, messaging, tactics, flight length, user journey, and the socioeconomic considerations of the intended...

Synergent and Two Credit Union Partners Honored with MAC Awards for Marketing Excellence

Sep 30, 2026 | Awards, Company News, Marketing

(WESTBROOK, ME) – Two of our partner credit unions, Katahdin Federal Credit Union and Alternatives Federal Credit Union, have received Marketing Association of Credit Unions (MAC) Awards for creative marketing pieces developed by Synergent®. The MAC Awards honor...

IRS Electronic Filing Is Changing: Are You Ready?

Sep 17, 2026 | Blog, Technology

A significant change is coming to the way all financial institutions electronically file information returns with the IRS. Beginning with Tax Year 2026 filings, which will be submitted in calendar year 2027, the IRS will retire its legacy Filing Information Returns...

Bridging the Gap Between Technology and Trust: Helping Credit Unions Choose the Right Innovations

Sep 9, 2026 | Blog, Core Processing, Partners, Technology

(As Seen on CUInsight) - Credit unions have more technology options available than ever before. Digital banking platforms, faster payments, fraud prevention tools, artificial intelligence, automation, and data solutions all promise to improve efficiency and create a...

Employee Spotlight: Sharon Seger, Senior Check Processing Specialist

Sep 9, 2026 | Blog, Check Processing, Employee Spotlight

Synergent’s mission is to “help credit unions succeed and improve the financial lives of their members.” In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your...

How to Review Your Digital Marketing Foundation

Sep 3, 2026 | Blog, Marketing

Though it feels like the theme every year, 2026 has truly shown us that the speed of change continues to accelerate. As marketers, we need to be responsible for being content creators, analysts, strategists, member experience experts, event managers... all the things....

Welcome Melanie Moore, VP of Marketing Strategy & Solutions at Synergent

Sep 1, 2026 | Blog, Marketing, Synergent Updates

We are thrilled to welcome Melanie Moore to our team as our new Vice President of Marketing Strategy & Solutions! In this newly created role, Melanie will bring together our Corporate Marketing and Marketing Solutions teams, helping us provide credit unions with...

Remembering Judy Davis, Retired Synergent Employee

Aug 28, 2026 | Company News, In Memoriam

Synergent is mourning the passing of Judy Davis, who dedicated 22 years to the organization as a Business Analysis Coordinator before retiring in 2014. We extend our deepest sympathies to Judy's family and friends. A copy of her obituary as it appeared in the Press...

Synergent VP of Information Systems Earns CCUE Designation

Aug 14, 2026 | Blog, Education, Synergent Updates

Synergent’s Mitch Ryan, Vice President of Information Systems, recently completed America’s Credit Unions’ Credit Union Management School, marking the culmination of a rigorous three-year executive education program designed to prepare credit union professionals for...

More Than a Core: The Value of the Right Processing Partner

Aug 11, 2026 | Blog, Core Processing, Partners

A core processing partner should help enable growth, improve operations, strengthen the member experience, and create value throughout the organization. Just as importantly, that partner should be willing to roll up its sleeves and help solve problems when things do not go as planned. That is where the difference between a technology provider and a true partner becomes clear.

Sarah Farwell

The Synthetic Voice Trap: Moving Beyond Acoustic Trust in Financial Operations

Before You Launch: How Credit Unions Can Measure Marketing Success

Synergent and Two Credit Union Partners Honored with MAC Awards for Marketing Excellence

IRS Electronic Filing Is Changing: Are You Ready?

Bridging the Gap Between Technology and Trust: Helping Credit Unions Choose the Right Innovations

Employee Spotlight: Sharon Seger, Senior Check Processing Specialist

How to Review Your Digital Marketing Foundation

Welcome Melanie Moore, VP of Marketing Strategy & Solutions at Synergent

Remembering Judy Davis, Retired Synergent Employee

Synergent VP of Information Systems Earns CCUE Designation

More Than a Core: The Value of the Right Processing Partner

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