Today, on International Credit Union Day, I am honored to pause and celebrate the vital role credit unions play in the lives of millions of people. This day is a chance to reflect on our shared purpose, recommit to the mission that unites us…
Sarah Farwell
Better Together: How Credit Unions Can Thrive With the Right Managed Services Partner and a Strong Tech Stack
Oct 9, 2025 | Blog, Partners, Technology
(As seen on CUInsight) – Let’s face it—running a credit union today ain’t what it used to be. Gone are the days when you could get by with a solid handshake, a local branch, a savings account, and maybe a bowl of lollipops at the teller…
Member Experience: Simplifying Online Account Opening and Lending
Oct 6, 2025 | Account Opening, Blog, Technology
When it comes to loans and deposits, many financial institutions are still using disparate systems. Adding in the burdens of incomplete applications, lengthy submission processes, and the need for manual effort to boost application conversion means a lot of time spent...
Staying Secure in the Age of AI: Key Insights for Credit Unions During Cybersecurity Awareness Month
Oct 1, 2025 | Blog, Security, Technology
October is Cybersecurity Awareness Month—a time when we step back and reflect on how to keep our credit unions, members, and communities safe in a world where digital threats are always evolving. This year, there’s a new player in the mix: artificial intelligence...
Sixth Annual Ending Hunger $100,000 Challenge Runs Throughout October
Oct 1, 2025 | Blog, Ending Hunger, Social Responsibility
Synergent is proud to again sponsor the Maine Credit Unions’ Campaign for Ending Hunger $100,000 Challenge as part of our signature social responsibility initiative. Today kicks off the sixth annual Maine Credit Unions’ Campaign for Ending Hunger $100,000...
From Generic to Genuine: How Personalized Marketing Transforms Credit Unions
Sep 25, 2025 | Blog, Data Mining, Marketing, Member Engagement
In today's competitive financial landscape, credit union marketing directors, CEOs, and product managers face a common, frustrating challenge: generic marketing campaigns that fall flat. You've seen the low ROI, the difficulty in segmenting members, and the inability...
Simplify Payments: A Unified Solution for Your Credit Union
Sep 24, 2025 | Blog, Partners, Payments
Managing your credit union's payments shouldn't be a constant headache. But if you're like many financial leaders, you're likely working with a different vendor for every payment channel—credit cards, debit cards, mobile wallets, and more. This fragmented approach...
Core Consulting for Credit Unions: Maximizing Your Investment
Sep 23, 2025 | Blog, Consulting, Conversions and Migrations, Core Processing
For credit union leadership and IT directors, the core system is the foundation of the institution's operational and digital capabilities. But what happens when that core—a significant investment—is not living up to its full potential? Many credit unions face common...
From Transactions to Relationships: Your Guide to a Member-First Digital Strategy
Sep 22, 2025 | Blog, Digital Banking, Marketing, Member Engagement, Technology
In today’s financial landscape, offering a basic online banking platform isn't enough. Modern credit union members, especially younger generations, expect a seamless, personalized, and engaging digital experience. When this falls short, members may feel disconnected,...
The Ultimate Credit Union Core Conversion Checklist
Sep 18, 2025 | Blog, Consulting, Conversions and Migrations, Core Processing, Technology
For credit union executives, a core system conversion represents a powerful opportunity to modernize operations and unlock new avenues for growth. While this is a significant undertaking, success hinges on proactively addressing key considerations such as ensuring...
Strengthening Trust Through Governance
Sep 11, 2025 | Blog, Partners, Security
(As Seen on CU Management, Powered by CUES) - In an era where digital trust is paramount, credit unions and Credit Union Service Organizations (CUSOs) face growing pressure to secure their data, systems, and member relationships. Cybersecurity breaches, third-party...
Employee Spotlight: Wayne Sladen, Senior eServices Specialist
Sep 11, 2025 | Blog, Employee Spotlight
For nearly three decades, Wayne Sladen has been a source of innovation, resourcefulness, and technical expertise at Synergent. As a Senior eServices Specialist, his day can shift quickly between long-term projects, responding to credit union…














