Sarah Farwell, Author at Synergent

From Transactions to Relationships: Your Guide to a Member-First Digital Strategy

Sep 22, 2025 | Blog, Digital Banking, Marketing, Member Engagement, Technology

In today’s financial landscape, offering a basic online banking platform isn't enough. Modern credit union members, especially younger generations, expect a seamless, personalized, and engaging digital experience. When this falls short, members may feel disconnected,...

The Ultimate Credit Union Core Conversion Checklist

Sep 18, 2025 | Blog, Consulting, Conversions and Migrations, Core Processing, Technology

For credit union executives, a core system conversion represents a powerful opportunity to modernize operations and unlock new avenues for growth. While this is a significant undertaking, success hinges on proactively addressing key considerations such as ensuring...

Strengthening Trust Through Governance

Sep 11, 2025 | Blog, Partners, Security

(As Seen on CU Management, Powered by CUES) - In an era where digital trust is paramount, credit unions and Credit Union Service Organizations (CUSOs) face growing pressure to secure their data, systems, and member relationships. Cybersecurity breaches, third-party...

Employee Spotlight: Wayne Sladen, Senior eServices Specialist

Sep 11, 2025 | Blog, Employee Spotlight

For nearly three decades, Wayne Sladen has been a source of innovation, resourcefulness, and technical expertise at Synergent. As a Senior eServices Specialist, his day can shift quickly between long-term projects, responding to credit union…

Protecting Your Credit Union in the AI Era: A Guide to Advanced Fraud Prevention

Aug 29, 2025 | Artificial Intelligence, Blog, Fraud

The threat of financial fraud is evolving at an unprecedented pace. For credit unions, the challenge isn't just about managing an increase in volume, but also confronting the escalating sophistication of attacks. From synthetic identity fraud to sophisticated check...

Strong Relationships: The Real Key to Credit Union Partnerships

Aug 28, 2025 | Blog, Partners

(As seen on CUInsight) - We live in a world of instant answers, automated processes, and endless new tools. But for credit unions, and those of us who serve them, success still comes down to something timeless: strong relationships. The best partnerships aren’t built...

Digital Wallet Adoption for Credit Unions: A Guide to Driving Top-of-Wallet Presence

Aug 26, 2025 | Blog, Digital Wallet, Marketing, Payments

For credit union marketing directors and payments managers, the growing popularity of digital wallets presents both a challenge and a significant opportunity. With the digital wallet transaction volume projected to increase significantly, these payment methods are no...

Recap: Synergent Connect 2025

Aug 14, 2025 | Blog, Conference/Workshop, Core Processing, Education, Marketing, Partners, Payments, Synergent Updates, Technology

Save the Date! 2026 Synergent Connect Conference August 10-11, 2026 | Portland, Maine We can't wait to see you! Mark your calendar for the next Synergent Connect Conference. The agenda, speaker information, lodging details, and more will be shared as the information...

Four Tips for Building Stronger Partnerships That Last

Aug 4, 2025 | Blog, Partners

(As seen on CUInsight) - When it comes to building lasting partnerships, consistent and intentional communication is everything. And yet, it’s easy for communication to become reactive—only reaching out when something has gone wrong, or a contract needs to be renewed....

3 Questions with Synergent’s Rebekah Higgins as Seen on CUInsight

Jul 23, 2025 | Blog, Education, Fraud, Partners

Synergent's Rebekah Higgins, who was recently promoted to the role of Senior Vice President of Growth and Solutions, was interviewed by CUInsight's President and CEO, Greg Michlig. He asked Higgins three questions pertaining to a fraud trend that is being seen. She...

Engage, Inform, Protect: How Credit Unions Can Outpace Fraud and Build Member Trust

Jul 8, 2025 | Blog, Fraud, Technology

(As seen on CUInsight) - In the ever-evolving credit union industry, the threat of fraud and cyberattacks remains constant. Keeping your members engaged, informed, and protected is not just an option, it is critical. Your members expect to receive real-time updates,...

Rebekah Higgins Promoted to Senior Vice President of Growth & Solutions

Jun 24, 2025 | Company News, Leadership

We are pleased to announce that Rebekah Higgins is now Senior Vice President of Growth & Solutions for Synergent. Cris Wescott, Synergent’s Chief Administrative & Finance Officer, recently announced this strategic employee promotion poised to enhance the...

Sarah Farwell

From Transactions to Relationships: Your Guide to a Member-First Digital Strategy

The Ultimate Credit Union Core Conversion Checklist

Strengthening Trust Through Governance

Employee Spotlight: Wayne Sladen, Senior eServices Specialist

Protecting Your Credit Union in the AI Era: A Guide to Advanced Fraud Prevention

Strong Relationships: The Real Key to Credit Union Partnerships

Digital Wallet Adoption for Credit Unions: A Guide to Driving Top-of-Wallet Presence

Recap: Synergent Connect 2025

Four Tips for Building Stronger Partnerships That Last

3 Questions with Synergent’s Rebekah Higgins as Seen on CUInsight

Engage, Inform, Protect: How Credit Unions Can Outpace Fraud and Build Member Trust

Rebekah Higgins Promoted to Senior Vice President of Growth & Solutions

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