Synergent Blog

Summer travel often means members are managing their finances farther from home. Do they have the tools they need to stay in control of their cards while they’re away?

CardHub’s self-service capabilities are beneficial for members and credit unions alike. It enables members to manage their cards on their terms, whether they’re at home or on the road. Members can quickly obtain a card, add it to a digital wallet, manage card controls on-the-go, track spending, and engage in real-time through features like rewards, offers, and alerts.

How It Works

Offered through our partnership with Fiserv, CardHub empowers cardholders to manage their cards and visualize spending trends using their smartphone or other connected device. This drives card acquisition, usage, and growth through a single unified platform. Through the app, members can:

• Easily use cards in digital or mobile wallets, online stores, and card-on-file subscriptions
• Track and visualize spending to see where and how their card is being used: in-person, online, in-app, or in card-on-file purchases
• Manage travel plans
• Report lost/stolen cards
• Access self-service options, including card controls and alerts, 24/7/365
• Obtain a new or replacement card instantly with Digital Issuance

Keeping Cards Within Reach While Traveling

While members are on-the-go, self-service capabilities can help relieve some of the volume placed on credit union call centers and back-office teams.

“With CardHub, a member can set travel plans through their digital banking app instead of the member calling the credit union,” said Katy Ford, Payments Advisor for Synergent. “Having the ability to see transactions in real-time can help cardholders easily recognize purchases and identify any anomalies as soon as they are seen.”

For travelers, that convenience can be especially valuable when plans don’t go as expected.

“Digital Issuance is especially valuable during travel,” continued Ford. “If a card is lost, stolen, or needs to be replaced, members can quickly have their new card added to a digital wallet and continue making purchases without having to wait for a physical card. It helps ensure they can keep moving with confidence, even when plans don’t go as expected.”

In addition to improving the member experience, CardHub also delivers operational efficiencies for credit unions.

“For credit unions, member usage of CardHub can reduce call volume due to ease of account access,” said Ford.

The increase in member satisfaction can help keep a credit union’s card top-of-wallet, in the primary or default payment position. When members can confidently manage their cards while traveling, they are more likely to continue using those cards for everyday purchases, online transactions, and vacation spending.

CardHub helps create a seamless experience when members are away from home. Whether they need to review transactions, notify the credit union of travel plans, replace a card, or respond quickly to potential fraud, they can do so from a single platform. The result is greater convenience for members and reduced operational burden for the credit union.

Promote CardHub to Members

As travel activity increases throughout the summer months, now is an ideal time for credit unions to remind members of the tools available to them through CardHub. By promoting these self-service capabilities, credit unions can increase member awareness and adoption of CardHub, strengthen engagement, and help ensure members have the tools they need wherever their summer travels take them. Synergent’s Marketing Solutions team can assist in creating a campaign with signage and communications to promote CardHub to your members.

Learn More

For additional information about implementing or communicating CardHub at your credit union, please contact us today.