We’re all in this together and we are here for you. In response to the coronavirus (COVID-19) outbreak, Synergent wants to be sure you are armed with all of the information and resources you need to continue your operations, to be able to serve your members, and to communicate with your members effectively.
To provide you quick access to important information related to COVID-19, Synergent is maintaining resource pages for credit unions on its website and within My Synergent. Updates on all resource pages will continue to be made as new information becomes available.
On Synergent’s publicly-facing website, a new section has been added within the Learning Center entitled Coronavirus Update. This section includes information about what Synergent is doing and what credit unions can do is contained here.
A list of COVID-19 Resources is being maintained. It contains quick links to authoritative resources, such as those from the Centers for Disease Control and the World Health Organization, as well as helpful business and compliance links.
We are hearing that criminals are impersonating financial institutions and government agencies over email and voicemail and asking credit card account holders to provide personally identifiable information (PII). Tips to keep your members’ information safe and links for more information can be found on the COVID-19 Scams and Fraud page.
To assist you in communicating with your members about COVID-19, we have provided sample messaging for your members on the COVID-19 Message Templates page.
These pages will continue to be updated and others will be added if necessary. These resources were created with you, our credit union partners, in mind, but they are publicly accessible to help all who may benefit from them.
Resources exclusively available to Synergent users are posted on the My Synergent landing page. A login is required to access this page, which will be updated as new resources become available.
At this time, Paycheck Protection Plan (PPP) resources have been summarized for quick reference. It includes information about tools from Synergent and our technology partners to support your PPP lending initiatives, including:
- Symitar Small Business Administration (SBA) PPP Lending Solution
- MeridianLink SBA PPP Lending Solution
- SBA 1502 Reporting Automation