Career Opportunities

Payment Product Implementation Analyst

This position is responsible for providing superior support through research and analysis of projects to promote the effective utilization of the company’s software solutions. This position leads credit unions in implementing existing products and services on the Payments platforms. This staff member performs analysis, unit testing, and prepares documentation. This position requires 10% of travel, both local and non-local to Maine.

• Actively work with credit union clients to gather specifications, document business requirements, produce delivery plans, compile accurate estimates of cost (if necessary), and create target delivery dates with assistance and guidance from other team members and the Team Lead – Product Implementation Analyst.
• Research, analyze, evaluate, and resolve complex issues reported by credit unions in a timely manner using the necessary resources, existing tools, and documentation. Determine appropriate action and alternative processes as required. Gain and maintain knowledge and proficiency with the company’s Payments platforms and ticketing system while preparing, developing, and maintaining any documentation associated with these tools.
• Implement add-on and third-party solutions in a timely manner while understanding the impact of any implementation on the current credit union base, with support and direction from others. Act as a research liaison, providing quality, service-oriented support to ensure accurate responses.
• Develop, document, and execute test plans to ensure the solution meets quality standards, and that requirements are satisfied. Upon successful completion of system tests, document results and perform the necessary steps to implement changes into production based on the required internal process.
• Maintain the status of projects and cases assigned in the tracking and ticketing systems to ensure a clear and accurate understanding of progress being made both internally and externally. Structure assignments in an organized manner to ensure estimated delivery dates are met or exceeded with direction from team members and leaders.
• Perform and/or be able to advise credit unions on tasks which are required for their daily work, including but not limited to card management, fraud management, transaction and report research, systems and tools, and dispute management.
• Assist in basic staff and credit union training to ensure knowledgeable credit unions and service-oriented employees.

• Ability to maintain an open mind and accept guidance from team members and team leaders.
• Proficiency with standard PC programs and functions.
• Excellent communication skills to convey information effectively and efficiently.
• High level of organizational skills necessary for prioritizing and managing varying responsibilities and workloads.
• Ability to work independently and as part of a team within a challenging and diverse environment.
• Ability to adapt to changes and adjust priorities with little notice.
• Ability to learn new concepts and skills to continually expand knowledge base and advance with industry changes.
• Ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions.
• Willingness to work and seek out new work challenges.