Research Tools: Episys eDocs and CUTRAC

Knowledge is power, as they say, and the power is in your hands when you know your way around both Episys eDocs and CUTRAC.   Learn how topics are organized in eDocs, discover the secrets to performing quick searches, and see how easy it is to bookmark frequently searched topics.  In CUTRAC, you’ll learn how to submit and review tickets and use Web Conversations to convey essential information  in those tickets.  Did you know the CUTRAC Knowledge Base contains more than 500 training manuals, job aids, email communications, and more?  These are just a few of the topics we’ll cover in this overview webinar.