Loyalty programs are a proven way to help your credit union remain competitive and become the primary financial institution of choice with top-of-wallet status amongst members. But at Synergent, we know that one size doesn’t fit all with rewards programs. Each credit union is unique, with varying fields of membership, member size, and assets held.

Offering a competitive member rewards program has many benefits and is a way for your credit union to quickly become your members’ primary financial institution. By rewarding members for using products and services, your credit union can:

  • Increase Card and Product Usage
  • Encourage Member Retention
  • Acquire New Members
  • Foster Connections
  • Build Loyalty

Our holistic, one-stop approach means we technically can integrate with nearly any program. But our team of experts has vetted and is pleased to recommend three primary rewards solutions: Synergent Rewards, uChoose Rewards®, and ScoreCard® Rewards by FIS.

Synergent Rewards

Product Usage Rewards, Charitable Donations, Relationship Rewards, and Core Integration

Synergent Rewards is a turnkey, cost-effective incentive program for credit unions and their members that integrates directly with the Symitar® Episys® core processing platform. It empowers credit unions to control the criteria set for members to qualify for rewards, such as:

  • Defining qualifying card transactions
  • Completing a minimum number of ACH or ATM deposits or withdrawals
  • Setting minimum use requirements for digital banking
  • Requiring eStatements
  • Matching rewards cycle with statement cycle

Member Rewards: Set It and Forget It

The credit union defines how rewards are earned. Rewards could include, but are not limited to:

  • Higher yield dividends
  • ATM fee refunds
  • Cashback programs

This simple, intuitive loyalty program allows members to enroll, then efficiently rack up their rewards by conducting normal day-to-day transactions.

Synergent Rewards Features

  • White-label with your credit union’s own branding
  • Integration with Symitar Episys core processing solution
  • Flexible rewards program configuration
  • No additional software, maintenance, or third-party file transfers needed—member data never leaves the core!
  • eRewards notifications
  • Clearly communicated program rules
  • Complementing marketing solutions from our in-house Marketing Services team

uChoose Rewards

Points Rewards, Merchant Loyalty, Charitable Donations

uChoose Rewards is a points-based loyalty program that allows members to earn points for using their credit union-issued debit or credit cards. This program is able to serve both your consumer and small business members, encourages member retention, and incentivizes debit and/or credit card use.

  • Boost transactions
  • Increase revenue
  • Improve profitability

How It Works

As a white-labeled program, your members see your logo when they are interacting with the rewards platform. And your credit union has the flexibility to select the type of funding program that aligns best with your goals and objectives. It can be merchant-funded, issuer-funded, or a blend of the two. The points earned by members can be redeemed for:

  • Gift cards
  • Travel
  • Cash back
  • Merchandise

With over a million redemption options, there’s truly something for everyone. The Merchant Network includes over 8,000 local and regional retailers, along with well-known national chains. You can even add your own business members to the network for free! To further drive usage and points accrual, members have the option of pooling points for faster accumulation toward redemption.

uChoose Rewards Benefits

  • Foster member loyalty by incentivizing usage
  • Increase activation, usage, and spend rates
  • Grow interchange income
  • Define your program, your way, with your branding
  • Gain market share by enhancing the value of your cards program
  • Reward your members with redeemable points for valuable goods and services, or cash back
  • Easy program setup and administration, and simple mobile app
  • Work with specialists to gain insights and recommendations

ScoreCard Rewards

A Loyalty Rewards Solution Exclusively for FIS Credit Customers

For FIS Credit customers, ScoreCard Rewards® is a seamlessly integrated loyalty rewards solution. Credit unions have the option of offering members the plug-and-play website or a custom website that reflects their own branding. Regardless of the selected interface, members are able to:

  • Check point totals
  • Browse for rewards
  • Redeem points
  • See real-time updates

How It Works

Members are able to select from thousands of merchandise options available through the platform or can save instantly at participating retailers. They also can opt to receive:

  • Gift cards
  • Cash options
  • Charitable awards
  • Digital awards (such as iTunes downloads)
  • Travel options (Flights, cruises, hotels, car rental)

Key Benefits

  • Seamless integration with FIS Credit
  • Thousands of member rewards options
  • Turnkey, easy-to-use platform with white labeling options
  • Dashboard capabilities and clear reporting foster member loyalty by incentivizing usage
  • Increase activation, usage, and spend rates
  • Grow interchange income

Learn More

Want to learn more about rewards programs? Please contact your Account Relationship Manager, or email ARM@synergentcorp.com.