Card & Chip Shortages: What You Need to Know

As you may have heard in the news or experienced firsthand, there is currently a chip shortage that is significantly extending the time it takes for members to receive a new credit or debit card. What used to take days now can take weeks or months.   Fortunately, there are ways to overcome this challenge… Read more »

Core User Group Provides Unique, Collaborative Forum

My Synergent is the self-serve portal available as a resource to all Synergent credit union partners, but did you know that in addition to providing support and housing job aids, announcements, and other training resources, there is also a Jack Henry™ Symitar® Core User Group? “The Core User Group is a unique place for credit… Read more »

Synergent Thanks Its Credit Union Partners with Rebate

For the 16th consecutive year, Synergent has provided a rebate to its credit union partners. Totaling $750,000, the rebates were approved by Synergent’s Board of Directors and Senior Leadership Team as a way to express their thanks and appreciation. “Synergent has always treated its credit unions like partners,” said Todd Mason, Synergent’s President and CEO…. Read more »

Employee Spotlight: Alexis Lindsay, Data Mining Specialist I

Synergent’s mission is to ‘help credit unions succeed and improve the financial lives of their members.’ In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your credit union team. Alexis Lindsay, Data Mining Specialist I,… Read more »

Intro to Interchange

How well do you understand interchange? Credit unions gain revenue from interchange income, but this a very complex payments function that often is not fully understood. “Many credit unions are experiencing increased sales volume but are seeing reduced interchange income and don’t understand why,” said Corinne Sherman, Vice President of Payment Sales and Consulting at… Read more »

5 Ways to Prevent BIN Attacks

Along with the convenience of making purchases online comes eCommerce fraud. Unfortunately, the United States leads the world in this type of fraud, representing 33.6% of global losses in 2019 alone. Global losses are projected to increase to $38.5 billion by 2027.  “Preventing fraud at the credit union level, before the member is impacted directly,… Read more »

Employee Spotlight: Cheryl Lancaster, Chief Strategy Officer

Synergent’s mission is to ‘help credit unions succeed and improve the financial lives of their members.’ In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your credit union team. Cheryl Lancaster, Chief Strategy Officer, has… Read more »

Synergent To Continue Hosting Jack Henry’s Symitar Core for Pioneer Valley FCU

Synergent® is pleased to announce that Pioneer Valley Federal Credit Union has signed a new five-year agreement to renew its partnership with Synergent® for hosted Jack Henry™ Symitar® core processing and iPay Consumer Bill Pay™. The credit union also renewed its agreement with Synergent for integrated debit card services, statement processing, and check processing. “Having… Read more »