Transactional Data Mining

Through this infographic, see what happens at each step during the Transactional Data Mining process.

P2P Payments

The world of payments is changing more rapidly than ever as a result of consumer demand and the evolution of technology and communication methods. Today’s consumers are using cash and checks less often and are using payment methods that are quick and provide little resistance.

Endurance FCU System Upgrade Campaign

Investing in technology upgrades benefits members and staff alike, but the process requires change. Communicating that change is good must be done clearly and concisely throughout the process. Having a defined plan and mapping out the journey helps everyone stay on the same path.

The Importance of Ongoing Training

The most important asset your company possesses is its human capital. The staff that your credit union employs is the face of your organization, its voice over the phone, and its library of collective knowledge. Much like the Episys Core Processing Platform integrates with third-party vendors, your staff is your seamless integration component between your… Read more »

Core Migrations, Conversions, & Mergers

All member data lives on the core, and everything must connect to it. The core effectively operates as a credit union’s digital brain. Member contact information, personal identifying information, financial data, loans, accounts, preferences, history, interactions, notes, and so on, all are housed on the core, which impacts every task, process, employee, and member. Digital… Read more »

Digital Banking

“Digital banking” is an umbrella term for the processes, services, and transactions credit union members conduct online. This may be via online banking, accessed on a computer or tablet, or via mobile banking, which likely has an app for easy connectivity and usage. It also could encompass newer technologies, such as Interactive Teller Machines (ITMs)… Read more »

Business Intelligence

At the most basic level, ‘business intelligence’ can be defined as the tools, processes, and technology used to analyze data in order to make educated, informed business decisions. But, as we all know living in The Digital Age, when it comes to the maintenance and analysis of data, the complexity of these tasks is anything… Read more »

Episys IRA Interface

The Episys IRA Interface provides the ability for credit union staff members to send information directly from Episys to IRAdirect ExpressTM. Eliminate duplicative data entry Streamline user experience for IRA enrollment & transactions Complete applications, contributions & withdrawals through one user interface

Burgess Technology Services

Focusing on delivering service to credit union members through technology takes strong vendor partners with expertise in their specific fields. Synergent continues to support credit unions in offering the most current products that best complement our own offerings. We are pleased to introduce our partnership with Burgess Technology Services.