Customer Service Associate

This position is responsible for building strong relationships with credit unions through being the single point of contact and providing effective resolutions to daily research, transactions, and software processing challenges. The incumbent solidifies relationships by personalizing the credit union interaction through high-quality phone, email, and web communication tools. This position can require extended hours and weekend on-call coverage in support of our credit union partners.

Essential Functions:

  • Act as the primary service liaison to provide quality, service-oriented support to credit unions. Ensure timely, accurate, and complete responses to all incoming items. Establish and maintain a positive, professional rapport with assigned credit unions.
  • Analyze, evaluate, and resolve problems reported by credit unions in a timely manner, using existing tools and documentation. Determine appropriate action and alternative processes as required. Originate incidents and change requests, with assistance, using the tracking and change management system.
  • Complete projects and attend assigned project meetings as determined by the Team Leader – Customer Service.
  • Maintain current knowledge of the legislative, regulatory, and operational rules or procedures affecting product and service offerings and their relationship to other departments and vendors. Provide professionally written correspondence to credit unions as needed.

To learn more about one of Maine’s Best Places to Work, please visit To apply, please submit a resume and cover letter including salary requirements to We look forward to hearing from you!