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Synergent is pleased to announce that Bayer Heritage Federal Credit Union has signed a new seven-year outsourcing agreement with Synergent to provide Symitar® Episys® core processing. Bayer Heritage FCU, headquartered in Proctor, West Virginia, serves over 36,000 members. The credit union has an asset size over $500 million. “We are proud to have Bayer Heritage… Read more »
Topic: Blog
New Marketing Services Portfolio
Mailboxes and inboxes have never been as full as they are today. How do you ensure your message doesn’t get lost in junk mail and resonates with your members? By producing eye-catching campaigns that stand out and communicate relevant offers to the right members at the right time. The Marketing Services team has released a… Read more »
Protecting Your Personal Information is Our Top Priority
As your trusted managed services provider, Synergent is always working to make sure your member data remains safe and secure. We invest significant amounts of time, money, and resources identifying and leveraging the best fintech available to protect member data and prevent fraud. Sometimes members can be impacted by breaches at other companies. Last week,… Read more »
Digital Banking: Meeting Members Where They Are
Consider how we tend to characterize common tasks. We grab our phones. We read the news. We scan social media. We don’t say “digital phone,” “digital news,” or “digital social media.” So why do we refer to digital banking with the term “digital,” when really, it’s just banking? We live in the digital era. But… Read more »
Gearing Up for the Connect User Conference
Synergent is a managed services provider like no other. Not only are we one-stop for credit unions to obtain necessary services, including marketing, digital banking, programming, business intelligence, and core processing, credit unions who partner with Synergent truly become part of a community. Once a year, the whole community is invited to Maine for the… Read more »
Business Intelligence: What Has Your Data Done for You Lately?
It’s 9 am. Even if you don’t fancy yourself a techie, what have you done so far today? If your morning routine includes text/email/social media from your smartphone, watching the morning show live through your streaming app of choice, paying for coffee with something other than cash, and driving to the office without stopping at… Read more »
Over 150M Automated Processes Completed With OpCon
It is official: On February 8, 2019, Synergent reached a significant milestone by completing over 150 million automated processes through SMA Technologies’ OpCon. For credit unions, this represents over 150 million alerts, notifications, and jobs, such as goodnight processing, file transfers, and back office functions, or 99.5% automated operational delivery of all credit union processing… Read more »
Time to Shine: Fostering the CU Experience
In the credit union industry and beyond, it’s all about the member experience. Going beyond your product offerings and branch locations, how do you make your members feel? Welcoming new members doesn’t end after their initial transaction is completed, and ensuring your loyal members are informed becomes more and more important over time. Onboarding and reboarding campaigns are… Read more »
The Best Story You’ll Never Hear
Hope for the best, but prepare for the worst. When drafting a business continuity and disaster recovery plan, the hope is that the plan never has to be used. But when disaster strikes, and it needs to be used, and it is successful, it’s the best story you’ll never hear about on the news. You’ll… Read more »
Mixing It Up & Leveraging Data: Omni-Channel, Data-Driven Marketing Gets Results
What’s old is new again! And what’s new is essential to today’s marketers. Print is not dead. Email is still one of the most cost-effective tools you can use, and there are ways to make your emails stand out to your audience. Regardless of the media that you choose to use to best reach your… Read more »
