Topic: Blog

Over 150M Automated Processes Completed With OpCon

It is official: On February 8, 2019, Synergent reached a significant milestone by completing over 150 million automated processes through SMA Technologies’ OpCon. For credit unions, this represents over 150 million alerts, notifications, and jobs, such as goodnight processing, file transfers, and back office functions, or 99.5% automated operational delivery of all credit union processing… Read more »

Time to Shine: Fostering the CU Experience

In the credit union industry and beyond, it’s all about the member experience. Going beyond your product offerings and branch locations, how do you make your members feel? Welcoming new members doesn’t end after their initial transaction is completed, and ensuring your loyal members are informed becomes more and more important over time. Onboarding and reboarding campaigns are… Read more »

The Best Story You’ll Never Hear

Hope for the best, but prepare for the worst. When drafting a business continuity and disaster recovery plan, the hope is that the plan never has to be used. But when disaster strikes, and it needs to be used, and it is successful, it’s the best story you’ll never hear about on the news. You’ll… Read more »

5 Ways to Create an Award-Winning Auto Lending Campaign

There are so many tools marketers have in the toolbox today. But what is the recipe for a profitable campaign? Don’t sell yourself short hoping to create a campaign that is just profitable; aim higher and plan a profitable and award-winning campaign! Case Study: Casco Federal Credit Union Gorham, ME | Assets: $67,723,502 | Members:… Read more »

Is Your Website ADA Compliant?

Title III of the Americans with Disabilities Act (ADA) provides that, “No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases (or leases to) or operates a… Read more »

Realizing Remarkable Results with Auto Lending

In order to get from Point A to Point B, most of us rely on driving a vehicle. How we drive in the future may be changing, with 75% of Americans cautious about autonomous vehicles, while others are among the 500,000 customers who paid $1,000 deposits for a Tesla Model 3. But what isn’t changing… Read more »

Connecting with Maine’s Credit Unions

As a subsidiary of the Maine Credit Union League, Synergent was pleased to be part of the 80th Annual Meeting and Convention, held at the Holiday Inn by the Bay in Portland, Maine, on May 18. Whether credit union partners stopped by our booth on the tradeshow floor, or attended our presentation, Trends in FinTech, we… Read more »

P2P Payments: The Latest Way for Members to Pay

The world of payments is changing more rapidly than ever as a result of consumer demand and the evolution of technology and communication methods. Today’s consumers are using cash and checks less often and are using payment methods that are quick and provide little resistance. These same consumers are also shifting away from utilizing traditional… Read more »

The One-Two Punch of Multichannel Campaigns

How can I as a credit union marketer best reach our members? With statements like “print is dead” and “emails get lost in the inbox shuffle,” I’m not sure what works anymore! Are these questions you’ve asked and is there any truth to either of these statements? Marketing is always evolving, and it is easy… Read more »