Topic: Blog

Synergent is Thankful

Synergent is different. We are a credit union-owned FinTech company that works only with credit unions and provides access to Symitar’s Episys Core Processing in a service bureau environment. But what does that mean to the 150 men and women who work at Synergent, who are dedicated to fulfilling our mission of promoting the growth… Read more »

’Tis the Season – for Holiday Lending Campaigns!

The holidays are almost here and your members’ senses are being filled with holiday cheer. In-store displays have transitioned to holiday gifts and décor. Turkey, cranberry sauce, and pumpkin pie will give way to wreaths of balsam, sounds of the season, light displays and eggnog. Temperatures are dropping, snow will be flying, and members are… Read more »

Success Story: TDM Yields $14 Million in New Loans!

HRCU in Rochester, NH teamed up with Synergent Direct Marketing Services to increase auto lending using Transactional Data Mining (TDM), offering a cash incentive to targeted members who refinanced their auto loans from other financial institutions. “We typically do traditional advertising, but with increased competition in the surging auto market, much more was needed. We decided… Read more »

Core Systems: The Foundation of Your Member’s Experience

Synergent was recently featured in Credit Union Tech Talk News as part of the Leaders’ Roundtable for Core Systems. Special thanks to Nick Chasse, Vice President of Business Development, for his contributions to this article. Nick has over 20 years of industry experience in sales, core conversions, and credit union operations, over 12 of them with… Read more »

Renowned Industry Expert Theresa Payton Addresses Technology Workshop 2016

“You have to think offensively in a different way about how to protect your data.” At the highly anticipated 2016 Technology Workshop sponsored by Synergent, Keynote Speaker and cybersecurity authority Theresa Payton provided attendees with an engaging and informative presentation well-suited for the day’s theme, “Cybersecurity: A Shared Responsibility.” Over 100 credit union professionals traveled… Read more »

Symitar’s Episys Wins Prestigious Award

As the largest regional provider of Symitar’s Episys® Core Processing solution on the East Coast, Synergent is very pleased to share that Episys recently received the prestigious Alliance and Most Open Architecture Award from industry consultant Aite Group, a global research and advisory firm with expertise in financial services and payment solutions. Factors leading to… Read more »

Members Say They Love Skip-A-Pay!

Skip-A-Pay continues to be a wildly popular, win-win program for members and credit unions alike. These campaigns are not new – credit unions have long run promotions inviting members to skip a loan payment for a small fee with no penalty during specified times of the year. “The credit unions who participate have always stated… Read more »

The Opportunity of Enhanced Statements

The more things change, the more things stay the same. Futurists once predicted that paper would become obsolete. While it may be true that digital means of document retention and review have reduced some need for hard-copies of statements (even with the proliferation of e-statements), a recent poll revealed that over 50% of consumers continue… Read more »

What’s New With “The Pays?”

Your latest mobile wallet questions answered by Rebekah Higgins, Synergent Vice President of Payment Services. Effectively connecting with your members today is a blend of personal interactions and offering the technology they have come to rely upon. Understanding evolving payment needs and implementing a plan at your credit union is essential. Rebekah Higgins shares some of the… Read more »

3 Security Tips From Synergent’s ISO

Mike Smith, Synergent’s Information Security Officer, has more than 25 years of experience in various areas of information and physical security. With data security a top priority for all credit unions, Mike shared with us the following three security tips: Educate your Staff If you see something that doesn’t seem right, don’t stay quiet about… Read more »