Onboarding Strategies

Onboarding is an effective and systematic way of reaching out to new members. The process occurs within a 3–4 month period after a new member joins a credit union. Using a combination of phone calls, direct mail, and curated web experiences with email, landing pages and social media, points of contact are used to welcome… Read more »

2020 CUNA Diamond Awards

If you’re lucky enough to be part of the credit union industry, you’ve already won. You’re helping members access the tools and resources that empower them to live their best financial lives. You’re making a difference in your community. You embody the People Helping People philosophy that is the cornerstone of the credit union movement…. Read more »

Synergent Solutions

Synergent’s mission is to help credit unions succeed, and improve the financial lives of their members. We are a FinTech-focused service bureau that provides access to state-of-the-art core processing solutions, technology, payments, and marketing services. Our organization delivers the unique operational solutions that each credit union needs to succeed.  Synergent helps credit unions succeed by… Read more »

Synergent Fact Sheet

To remain competitive, credit unions today need to offer their members the latest in banking technology while maintaining operational efficiencies. They need partners they can rely on for powerful and stable solutions. And they need an exceptional level of service. As a managed services provider for credit unions in 18 states, Synergent’s unique strength is… Read more »

Business Continuity for Credit Unions

Hope for the best – but prepare for the worst. Does your credit union have a plan in place in the event of a disaster? In the event of catastrophic loss, security, data recovery, and, most importantly, peace of mind, are priceless. Partner with Synergent today to get your credit union’s business continuity planning in… Read more »

Business Continuity & Disaster Recovery

While Synergent routinely works with credit unions to develop their business continuity plans, we also practice what we preach. Whether it is safeguarding your sensitive member data that could be housed in our Symitar® Episys® core system or ensuring customer service and payment processing systems are rapidly restored in the event of an interruption, Synergent… Read more »

Merrimack Valley CU

On September 13, a series of deadly gas explosions occurred in Lawrence, Andover, and North Andover Massachusetts. Governor Charlie Baker declared a state of emergency and Andover Fire Rescue Chief Michael B. Mansfield stated, “It looked like Armageddon.” Thousands of residents unexpectedly could not return to their homes for several days. One of Synergent’s credit… Read more »

Synergent Notification Services (SNS)

Hope for the best, prepare for the worst. We often remind our credit union customers of the importance of implementing a business continuity and disaster recovery plan. Synergent has one of its own, so we are able to communicate with you quickly and effectively in the event of an emergency. Synergent Notification Services (SNS) is… Read more »

Marketer’s Toolkit – Vol. 4 – Conversion Communications

Synergent Marketing integrates automation directly with the core. This allows for the fastest-to-market turnkey solutions that exceed results over any other managed services provider at competitive rates. From strategy, to custom creativity, to analysis and reporting, driving your return on marketing investment is our goal. We have experience in over 1,000+ unique, data driven projects… Read more »

ATM Managed Services

The ATM Managed Services solution outsources ATM fleet maintenance and management, allowing credit unions to spend more time on member-focused activities. Simplify transaction processing and terminal connectivity maintenance with ATM driving Streamline vendor management Save staff time while reducing costs Provide members with a seamless, branded experience