It is challenging for credit unions to maintain in-house Symitar expertise. Staff turnover, employees wearing many hats, the need for rich (but time-consuming) member interactions, and the ever-changing world of technology all make it difficult for staff to focus on the strategic challenges of growing a credit union. As an established, trusted partner, Synergent has… Read more »
In June 2013, HRCU went live with Jack Henry™ Symitar® core processing through their partnership with Synergent. Having had some time to see the benefits of converting, along with the integrated solutions and unparalleled service they are receiving, hear what employees are saying throughout HRCU.
A conversion is no small task. Informing and educating your members why this change is happening and why it is important to them is crucial. The time it takes to conduct a successful transition impacts staff and members alike but is integral to your credit union’s future growth and in continuing to provide the best… Read more »
Change is good, but converting to a new platform can be a major undertaking. Along with completing data transfers, bringing staff up to speed and training staff on the new system, how do you communicate important changes to members and staff? Heart of Louisiana Credit Union, headquartered in Pineville, Louisiana, navigated challenges with simplicity, style,… Read more »