Synergent Announces Leadership Changes

Synergent, along with the Maine Credit Union League, has made changes to its senior leadership team. The changes are geared to improving “speed to market, product development, and coordination of services.”

“With rapidly evolving consumer expectations, credit unions must be able to deliver the right service, at the right time and in the right place wherever their members might be,” Todd Mason, president and CEO of the Maine Credit Union League and Synergent, said in a news release. “This requires common-sense regulation, strong member service and communications, competitive products and innovative technologies. The planned changes will help ensure that the Maine Credit Union League and Synergent remain leaders in these areas and helping credit unions succeed.” Mason, who took over as president and CEO earlier this year, recently discussed the industry’s growth in an interview with Mainebiz. Changes announced this week include:

Maine Credit Union League

  • Cheryl Lancaster, executive vice president of member services: Lancaster will be responsible for identifying and delivering the resources credit unions need to develop their own workforces and remain competitive via education and training, community and media outreach, and credit union collaboration.
  • Elise Baldacci, vice president of governmental affairs. Baldacci will be responsible for driving common sense regulation and legislation, developing positive relationships with government officials, and delivering compliance support and tools.


  • Gary Glenn, executive vice president. Glenn will be responsible for the execution of the strategic plan, and direct oversight of Information Technology.
  • Ben Jordan, senior vice president of product development. Jordan will be responsible for driving strategy, development and delivery of all of our products, services and partnerships.
  • Cris Wescott, senior vice president of human resources and facilities. Wescott will be responsible for developing the staff, culture and work environment.
  • Adam Warfel, vice president of finance and accounting. Warfel will be responsible for the planning, management and reporting of the finances, investments and expenditures.

Mason also announced an opening for vice president of operations, a new position that will be responsible for all customer interactions — from initial point of contact to sales to implementation to ongoing support. The leadership changes are effective immediately. “I am excited about the changes we are making to the organization, which will help us move from being an already great organization to one that is even better,” Mason said. “Our new senior leadership team will help ensure we are focused on what matters most, and that we are having the conversations needed to accomplish our mission and vision.”