Fraud Alert: COVID-19 State Unemployment Insurance Programs

In an effort to keep your credit union apprised of the latest security threats, Synergent wants to alert you about a new fraud scheme that could divert hundreds of millions of dollars intended for the unemployed into the hands of a well-organized Nigerian fraud ring. According to the U.S. Secret Service, this scheme is primarily… Read more »

COVID-19: Emerging Trends in Consumer Spending

The coronavirus pandemic continues to have a significant impact on consumer spending behavior and some noteworthy trends are emerging. Not surprisingly, March spending weakness continued into April, with the decline from March to April lower than the decline observed from February to March. Analysis shows that year-over-year consumer spending decelerated from -17.4% in March, to… Read more »

Contactless Cards Reduce Payment Terminal Touchpoints

When an essential trip to the store is necessary, consumers want a touch-free shopping experience. Actually, they need a touch-free shopping experience, specifically at the payment terminal. Contactless cards can provide this with their tap and go functionality. As consumers look for new ways to conduct transactions without touching common surfaces, interest in contactless payments… Read more »

Getting Creative with Interactive Digital Publications

At a time when many credit union lobbies are closed, it never has been more important to connect with members through personal communication. Using innovative digital tools, your credit union can provide a digital and interactive experience to its members, even from a distance. Get their attention by sharing valuable, timely content within modern interactive… Read more »

SWBC Payments Helps Members Transact Remotely

Credit unions and their members have had to adjust to a new normal. With the majority of branch lobbies closed due to social distancing, remote solutions are being sought and used as a necessity to continue completing transactions during the COVID-19 pandemic. Is your credit union able to process card or ACH payments quickly and… Read more »

Meeting Members Where They Are: Digital Banking

At a time when “social distancing” has become the norm and many credit union lobbies across the country have had to close for the time being, the ability to provide remote access to credit union products and services has never been more important. More and more members have embraced using digital banking to conduct transactions… Read more »

The Coronavirus Outbreak

In response to the coronavirus (COVID-19) outbreak, Synergent is taking proactive measures to ensure the products and services your credit union depends on remain unaffected by any spread of the virus in our region. We also are equally committed to protecting the health and wellbeing of our employees and their families. WHO Video on COVID-19… Read more »

Three Campaigns Win CUNA Diamond Awards

If you’re lucky enough to be part of the credit union industry, you’ve already won. You’re helping members access the tools and resources that empower them to live their best financial lives. You’re making a difference in your community. You embody the People Helping People philosophy that is the cornerstone of the credit union movement…. Read more »

Reach Members On-the-Go with Synergent Tablet!

We are a mobile society. Bringing full-service credit union services out from behind the teller stand, on-the-go, can help credit unions connect with current members and cultivate new relationships. Synergent is proud to announce that Synergent Tablet is now available! This new, innovative product enables credit union staff to conduct real-time member transactions anytime, anywhere,… Read more »