3rd Annual Synergent Connect User Conference
August 26, 2020 | Virtual Sessions

As we continue to practice social distancing, we are finding different ways to connect while adapting to the “new normal.” Although we cannot gather in Maine this summer, we are pleased to host the 3rd Annual Connect User Conference in an online, interactive format, powered by WebEx!

This complimentary, immersive event, offered exclusively to Synergent credit unions, will still include presentations from in-house subject-matter experts and a keynote speaker. We’ll focus on technology, payments, and marketing information of relevance to you, our credit union partners. Come hear the latest product news, network virtually via WebEx with colleagues from across the country, and ask any questions you may have during Q&A opportunities throughout the event.

Registration is closed.



2020: Impacts of COVID-19 on the U.S. Economy, the Upcoming Elections, and the Next Four Years
Dr. Stephen Happel
Emeritus Professor of Economics
Arizona State University’s W.P. Carey School of Business

Dr. Happel is a nationally recognized speaker on the current outlook for the U.S. and individual states’ economies, key demographic trends affecting financial institutions, Federal Reserve policy, and current tax/spending proposals. He has authored two textbooks and over 100 articles in both professional journals and popular press publications, including the Wall Street Journal.

At the Connect User Conference, Dr. Happel’s presentation will open with the Blue Chip forecasts for 2020 and 2021 and provide a sense of how the forecasting community views the negative impacts of COVID-19. State job growth numbers will be discussed, along with the possible responses from a Trump or Biden presidency for COVID-19 and the overall direction of the U.S. economy, both in the short-term and for the next four years. In the process, actions by the Fed and the world economy, notably China, will be addressed.

Product and Service Updates

My Synergent and Service Update
Michelle McLean, Salesforce Administrator
Mallory Farrell, AVP – Operations
Product Review, Investment, Workflow Improvements, Service, & Roadmap

Marketing Product Update
Doug MacDonald, VP – Marketing Services
Product Review, COVID-19 Response, Episys-Driven Automation, & Roadmap

Payments Product Update
Karen Martin, Product Owner – Payments
Rebekah Higgins, Payment and Fraud Consultant
Product Review, COVID-19 Response, Consultative Service, & Roadmap

Technology Product Update
Amy Keaten, Product Owner – Technology
Sam Madgey, AVP – Development
Delivered Solutions, COVID-19 Response, Go Forward Approach, & Roadmap