Technology
Digital Banking and Faster Payments
Credit union members demand convenient, secure, and seamless transactions. Synergent provides credit unions the tools they need to exceed member expectations and stay competitive.
Digital Banking Services
Access Softek:
Access Softek provides seamless mobile and browser-based solutions, offering a unified user experience. Leveraging SymConnect, Jack Henry Symitar’s integration strategy, Access Softek seamlessly connects to the Symitar® core processing platform hosted by Synergent.
Alkami:
Alkami is a premier cloud-based digital banking solution tailored to suit the specific needs of your credit union. Accessible across various devices, Alkami offers rapid performance, advanced data analytics capabilities, and seamless integrations, all on a highly scalable platform.
Banno:
The Banno Digital Platform™ by Jack Henry offers a cohesive, member-focused experience fully customizable to your credit union’s brand. With a mobile-first approach, members can access features like online bill payments, transfers, alerts, and push notifications across channels, ensuring convenience and accessibility anytime, anywhere.
Mobile Banking
SMS Text Platform:
Members can conveniently enroll in mobile banking via their smartphones using WAP and sign up for SMS Text banking, making banking tasks easier. With simple text commands sent to a designated phone number, members can access account balance, history, and even transfer funds, all through SMS.
Faster Payments:
Integrated with the Symitar core, Faster Payments are a flexible solution positioned for growth.
Access Softek Mobile Finance Manager (MFM):
A customizable mobile banking solution, leveraging Jack Henry’s SymConnect integration. MFM seamlessly connects to the Symitar platform hosted by Synergent. This integration offers flexibility and supports popular downloadable applications without relying on a specific online banking system.
Mobile Deposit Capture:
Synergent collaborates with Ensenta to provide a mobile deposit capture product integrated with Access Softek. This solution enables real-time posting through Shared Branching transactions, facilitating immediate fund deposits. This is available for both business and personal banking members.
JHA PayCenter:
This umbrella program enables credit unions to facilitate real-time payments for members, covering a range of transactions such as Zelle and The Clearing House RTP® solutions for various purposes including account-to-account, business-to-consumer, consumer-to-business, and business-to-business transactions. It seamlessly integrates with the Jack Henry Symitar Core, ensuring smooth operations.
RTP Receive:
Credit unions can leverage RTP Receive for various immediate payment needs, including different payroll types (e.g., gig and rideshare), payroll disbursements, digital wallet transfers, and account-to-account transfers.
Zelle:
Zelle® offers a simple person-to-person (P2P) payments solution for individuals with U.S. checking or savings accounts. It seamlessly integrates with mobile and online banking solutions, including the Jack Henry Symitar® core, allowing credit union members to access the service directly through their existing digital banking app.
We’d love to speak with you about your technology needs.
Give us a call at 800.341.0180. Or complete and submit the form below. We look forward to speaking with you!
Integrated Card Services
Symitar is a flexible, top-tier core processor. Credit unions partner with Synergent for integrated services provided through a single source.
Communicating Change: Digital Banking Migration
Even when carefully planned and orchestrated, change is hard. Gardiner FCU, headquartered in Gardiner, Maine, needed to update their Digital Banking system due to the sunset of their existing system. Not only was the product migration required, but they also needed to communicate this change to their members.
Additional Services You Might Be Interested In
Banno Business Empowers Members
Banno Business is a digital banking interface designed for small-to-medium-sized businesses, though it can be scaled for businesses of all sizes.
Digital Messaging Made Simple
Multichannel Notifications enable credit unions to easily create standard and customized messages through a web-based interface to send notices via email, SMS text messages, PDF, or output files to other systems.
Member Rewards: A Differentiator for Credit Unions
Credit unions must find innovative ways to stand out from their competitors. Offering competitive member rewards programs is one way to quickly become your members’ primary financial institution.
What Our Partners Are Saying
“When faced with the impending sunset of our digital banking platform, panic initially set in. That quickly was replaced with peace of mind! I’ve worked with Synergent before and know that there isn’t a more comprehensive, more experienced team in the industry. It was a smooth, efficient experience working with Synergent. The migration was flawless, and members and staff alike were informed through eye-catching, effective communications!”
Stephanie Peppard, Member Service Supervisor
Gardiner Federal Credit Union