Current Synergent Openings
Conversion Business Analyst – This position is responsible for providing superior data analysis, mapping and software testing of conversion and merger projects for financial institutions. This position performs analysis of legacy data elements using SQL tools, then maps them to Synergent’s hosted software, provides guidance for programming criteria with our Software Development teams and finally proves those solutions meet the needs of the credit union.
Customer Service Specialist – This position follows the Customer Service Associate position in growth within the Operations – Customer Service department. This position is responsible for building superior relationships with credit union partners through being the single point of contact to provide effective resolutions to daily research, transactions, and software processing challenges. The incumbent solidifies relationships by personalizing credit union interactions through high-quality phone, email, and web communication tools, while also assisting other Customer Service Associates/Specialists with complex tasks. This position develops, maintains, and reviews all areas of Customer Service for possible workflow improvement and efficiencies, including documentation. This position requires extended hours and weekend on-call coverage in support of credit unions.