Current Synergent Openings
Senior Business Analyst/Consultant – This position follows the Senior Business Analyst position for growth within the Core Conversion & Consulting team. This role is responsible for providing superior data analysis, consulting, and team mentoring/support through consulting engagements and conversions, mergers and migration projects. The incumbent leads credit unions through various events to including but not limited to system utilization, data analysis, data clean up, and project management. The incumbent sets expectations for Business Analysts and Senior Business Analysts to successfully convert existing and new products and services on the core platform. This role also performs final validation of the entire Symitar core functionality prior to project live date. This position requires frequent, up to 50% travel, both local and non-local to Maine.
Product Implementation Analyst – This position is responsible for high quality, new payment product program implementations and system installations, troubleshooting and support of software/hardware, along with internal software fixes, changes and upgrades. In addition, the incumbent provides training during, or following, the implementation of these products and services as well as advanced staff training to further the development of support to credit unions. This position requires 25% travel.
Systems Analyst – This position implements and supports a broad range of the data center’s infrastructure, systems, and applications. As a technical resource, you are responsible for the configuration and maintenance of core business applications and hardware. This role provides guidance and escalation support to Senior Desktop Support Specialist personnel.
Configuration Specialist – This entry-level position works within the Information Systems team delivering financial technology to our customers, by extension their end customers and most importantly connecting systems reliably through configuration and performance management.
Accounting Analyst – This position provides accounting systems implementation services and support to new and merging credit unions for Synergent’s core data processing platform. This position is responsible for providing superior customer support through general ledger implementation, needs analysis, unit testing, documentation, set-up support, training, and settlement. This position involves extensive customer interaction, and the incumbent will demonstrate sound technical and accounting knowledge as well as exceptional analytical, communication, and customer service skills. Some travel is required for credit union go-live processes.
Software Training Analyst – This position is responsible for the development, coordination, and facilitation of technical and skills-based training programs for Maine Credit Union League and Synergent staff and credit union partners. The incumbent will train on the Jack Henry Symitar Core Processing system and specialized financial products and services, focusing on core conversion and merger projects. The incumbent will develop learning plans, facilitation guides, training manuals, and evaluation tools for standard and custom programs, and will perform implementation tasks related to training areas of focus. Some travel is required in support of conversion-merger projects and credit union programs.
Implementation Analyst – This position provides software implementation services to new and merging credit unions for Synergent’s core platform and supports a variety of applications including, but not limited to, loans and deposits. This position is responsible for providing superior customer support through implementation processes, needs analysis, unit testing, documentation, set-up support, and some training. This position involves extensive customer interaction and service, and the incumbent will demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills. Some travel is required for credit union go-live processes.
Conversion Data Analyst – Do you love data? Can you collect, segment, and categorize it? This position is responsible for providing, defining, analyzing, and formatting data to help deliver mergers of financial institutions. It is also responsible for converting new financial institutions to our data center. Using SQL tools then mapping the data to our software-as-a-service (SaaS) offering requires working with our trainers, customers, and our Software Development teams to assure these data solutions create a seamless set of software solutions. Come join our Core Conversions and Consulting team!
Customer Service Associate – This position is responsible for building strong relationships with credit unions through being the single point of contact and providing effective resolutions to daily research, transactions, and software processing challenges. The incumbent solidifies relationships by personalizing the credit union interaction through high-quality phone, email, and web communication tools. This position can require extended hours and weekend on-call coverage in support of our credit union partners.
Check Processing Specialist – This entry-level position is responsible for the accurate and timely performance of daily data entry and maintenance functions as requested by credit unions and internal staff. The incumbent is responsible for entering all data received from various sources into multiple web portals and/or balancing workbooks. The incumbent is also responsible for accurately performing departmental tasks within established deadlines. This position is responsible for balancing daily files in excess of $100M daily on behalf of our credit unions. The incumbent performs exception processing and meets Federal Reserve Bank and Electronic Check Clearing House Organization (ECCHO) deadlines and follows regulations established by both.
Automation Engineer – This position follows the Senior Automation Engineer position in growth within the Information Systems – OPS department. The incumbent is responsible for supporting all requirements of production processing, including batch job setup, automation setup, and Unix scripting necessary to deliver core and third-party application output. The incumbent is required to be on call 24×7 for any issues related to these responsibilities.