Topic: Blog

Changing Habits: The Rise of Contactless Payments

Below is an excerpt from our latest white paper. We invite you to download the complete white paper. Please contact our team to learn more about implementing contactless payments at your credit union. As has been often said in recent months, these are unprecedented times. And these times have had a direct impact not only… Read more »

Protecting Member Data From Third-Party Aggregator Services

Synergent takes innumerable actions on any given day to protect you and your members against security risks and ensure system reliability. These efforts range from network maintenance and system monitoring to actively mitigating attacks. Synergent’s actions to protect your members’ information is part of our normal course of business and usually does not warrant your… Read more »

A Message from President/CEO Todd Mason – Addressing Social Inequity

The events that have transpired over the past week leave an eddy of emotions in their wake. Disappointment. Anger. Sadness. As these emotions swirl, the question that keeps coming to my mind is what we can do to help stop such events from happening another time? “Concern for Community,” the seventh of the Seven Cooperative… Read more »

COVID-19: Emerging Trends in Consumer Spending

The coronavirus pandemic continues to have a significant impact on consumer spending behavior and some noteworthy trends are emerging. Not surprisingly, March spending weakness continued into April, with the decline from March to April lower than the decline observed from February to March. Analysis shows that year-over-year consumer spending decelerated from -17.4% in March, to… Read more »

Contactless Cards Reduce Payment Terminal Touchpoints

When an essential trip to the store is necessary, consumers want a touch-free shopping experience. Actually, they need a touch-free shopping experience, specifically at the payment terminal. Contactless cards can provide this with their tap and go functionality. As consumers look for new ways to conduct transactions without touching common surfaces, interest in contactless payments… Read more »

Getting Creative with Interactive Digital Publications

At a time when many credit union lobbies are closed, it never has been more important to connect with members through personal communication. Using innovative digital tools, your credit union can provide a digital and interactive experience to its members, even from a distance. Get their attention by sharing valuable, timely content within modern interactive… Read more »

SWBC Payments Helps Members Transact Remotely

Credit unions and their members have had to adjust to a new normal. With the majority of branch lobbies closed due to social distancing, remote solutions are being sought and used as a necessity to continue completing transactions during the COVID-19 pandemic. Is your credit union able to process card or ACH payments quickly and… Read more »

Meeting Members Where They Are: Digital Banking

At a time when “social distancing” has become the norm and many credit union lobbies across the country have had to close for the time being, the ability to provide remote access to credit union products and services has never been more important. More and more members have embraced using digital banking to conduct transactions… Read more »

SWBC Payments

Credit unions continue to grow in the indirect lending market, but despite how straightforward accepting payments may sound, this comes with operational challenges as to how these loans are serviced to best meet member needs. Specifically, how can card or ACH payments quickly and efficiently be processed? Members are used to fast, easy, card-based transactions…. Read more »