Whether we are welcoming a new credit union to the Synergent family, expanding on a relationship already established, or renewing a long-time partnership, we have a lot to celebrate! Since the last edition of Synergent Insights, Credit Union of Atlanta and Webster First Federal Credit Union have signed new outsourcing agreements with Synergent to provide Symitar® Episys® core processing. Alternatives FCU has signed a renewal agreement to continue their partnership with Synergent.

Credit Union of Atlanta

Brand new to the Synergent family, Credit Union of Atlanta has signed a new seven-year outsourcing agreement with Synergent to provide Symitar Episys core processing. They also have signed agreements with Synergent for bill pay, mobile deposit capture, mobile banking, online banking, statement processing and electronic check signing.

“After considering all of our options, Synergent became a clear choice,” said Allen M. Upchurch, Jr., President/CEO of Credit Union of Atlanta. “The Symitar platform will provide our credit union the technology solutions we need to meet current and future demands, and help us do what we do best – provide incredible service to our members.”

Credit Union of Atlanta is headquartered in Atlanta, Georgia, has over 16,000 members, and holds over $64 million in assets. Their expansive field of membership includes employees and affiliates of the City of Atlanta, Zoo Atlanta, Inc., Atlanta Public Schools, Fulton County Government, and congregants of numerous local churches. This partnership is a milestone for Synergent in being our first credit union partner in Georgia.

“This agreement is a testament to the credit union’s deep commitment to provide their employees the tools needed to create the best possible member experience by leveraging Synergent’s expertise with Symitar’s best-in-market Episys platform,” added Johnsen. “The Credit Union of Atlanta will undoubtedly enhance their already strong foundation and be even better positioned to meet their member needs now and in the future.”

Webster First Federal Credit Union

Webster First has built on our existing partnership that started with marketing and professional services. They have signed a new ten-year outsourcing agreement with Synergent to provide Symitar Episys core processing. This is an expansion of partnership extends to Episys, as they already have been an in-house Symitar Episys core processing customer since 2008.

“We’ve been working with Synergent on smaller projects for a year and a half or so,” stated James Brevigleiri, Chief Information Officer for Webster First. “This gave us a little insight into how much opportunity there was to better leverage our investment in Symitar’s Episys core processing system. When it came time to consider our delivery model options, we investigated several avenues. The executive committee concluded that outsourcing Episys with Synergent would best fit the needs of the CU. The more we looked at it, the more it became clear that expanding our Synergent partnership was the key to positioning Webster First to exceed the rapidly changing expectations of our members and help drive the growth we expect to see in the coming decade.”

Webster First is headquartered in Worcester, Massachusetts, has over 73,000 members, and holds over $952 million in assets. Their numerous branches throughout central and eastern Massachusetts serve Essex, Middlesex, Suffolk, and Worcester Counties. Being a large credit union, Webster First choosing to partner with Synergent will provide them access to an incomparable portfolio of products, services, and resources. Synergent and Jack Henry & Associates, Inc.® (the parent company of Symitar) have a long history of working together to best serve credit unions and their members. The Synergent experience takes the power of Episys and combines it with seamless, integrated marketing, technology, and payments solutions accessed through a single source.

“This agreement is a win-win for Synergent and Symitar. Webster First is expanding their relationship with Synergent, a known partner for outsourcing, while continuing to leverage their investment in Symitar’s Episys core platform,” said Ted Bilke, Vice President of Jack Henry & Associates and President of Symitar.

“Synergent is delighted to help Webster First continue to carry out their vision with Episys,” shared Todd Mason, President/CEO of Synergent. “Webster First is already a loyal user of Episys and we look forward to helping them leverage the strength and scale of our hosted Episys platform and the Synergent experience.”

Alternatives Federal Credit Union

Alternatives Federal Credit Union has signed multiple service renewal agreements, including a five-year renewal agreement for Symitar Episys core processing. It is a community development credit union, headquartered in Ithaca, New York.  With an asset size over $109 million, Alternatives FCU offers a combination of a traditional member-driven credit union and a not-for-profit community development organization. They provide traditional deposit and loan services as well as financial education, small business networking, and free tax preparation for low-income individuals within the communities they serve, regardless of their membership status.

“Synergent looks forward to continuing its partnership with Alternatives FCU,” said Gary Glenn, Executive Vice President of Synergent. “We take pride in knowing we are a trusted service provider they can depend on for the tools needed to help meet their important mission of building wealth and creating economic opportunity for underserved people and communities.”