Resource Center

In an environment where fraudsters have increasing access to stolen personal information, call center fraud attacks are on the rise. One-Time Passcode (OTP), a component of Call Center Step-Up Authentication, is a service designed to fight call center fraud.

Sending a five-digit OneTime Passcode via text or email can help prevent call center fraud.

• Save call time by skipping knowledge-based ID questions
• Reduce call center fraud