Synergent Blog

Employee Spotlight: Terry Parrett, Desktop Support Technician
Jun 4, 2025
Terry Parrett has been a dedicated part of Synergent’s CIS team for five years. As a Desktop Support Technician, he plays a key role in ensuring staff have the tools, technology, and support they need to do their best work every single day. Whether assisting a colleague with a frozen desktop or testing new tools to streamline operations, Parrett brings curiosity, commitment, and a clear sense of purpose to everything he does.
Latest Articles

Beyond the Platform: Redefining Partnership for a New Era of Credit Union Collaboration
Jun 3, 2025
(As Seen on CUInsight) - “Creativity is abundant. Execution is scarce.” This line stuck with me after hearing it on one of Adam Grant’s podcasts, and it keeps surfacing in my work with credit unions. We all have great ideas. We’ve all been in the room when someone...

Understanding Brute Force BIN Attacks
May 8, 2025
(As Seen on CUInsight) - In an age where digital payments dominate and fraudsters grow more sophisticated by the day, brute force BIN attacks have emerged as a stealthy yet devastating threat to financial institutions and consumers alike. By exploiting weaknesses in...

Employee Spotlight: Pam Lovering, Senior Project Manager
May 2, 2025
Pam Lovering has been a vital force behind some of Synergent’s most complex and mission-critical projects for 12 years. As a Senior Project Manager, she brings an unwavering dedication to guiding credit unions through transitions that are both challenging and transformative.

7 Must Dos When Planning How to Overcome Business Interruptions
Apr 4, 2025
(As Seen on CUInsight) - Planning how to overcome business interruptions can seem like an overwhelming or even impossible task. Our perceptions often are that disasters are big scary things... that happen to other people. Planning for them is a big, complicated job…...
Technology
Add to Merchant With CardHub®
Mar 31, 2025
Add to Merchant With CardHub is a premium feature that enables CardHub users to manage and update their cards within their credit union’s mobile app or online banking solution. Members can manage and update their cards, as well as add them to over 90 participating...
Building Business Membership
Jun 28, 2024
Local small- to medium-sized businesses are an untapped member segment for countless credit unions. As the gap in technology between credit unions and banks has begun to evaporate…
Banno Digital Banking Solutions for Credit Unions
Jun 3, 2024
We are pleased to share three updated Banno solutions that are now available. Banno Business is a digital banking interface designed for small-to-medium-sized businesses, though it can be scaled for businesses of all sizes. Banno Spanish is a feature that gives credit...
Payments
Add to Merchant With CardHub®
Mar 31, 2025
Add to Merchant With CardHub is a premium feature that enables CardHub users to manage and update their cards within their credit union’s mobile app or online banking solution. Members can manage and update their cards, as well as add them to over 90 participating...
Selecting the Right Buy, Now Pay Later Platform
Feb 4, 2025
Buy Now, Pay Later (BNPL) options continue to grow rapidly in popularity. But, not all BNPL platforms are created equal. From fees to security features and so much more, learn about what types of features your credit union should look for before selecting a BNPL...
Zelle® to Sunset Standalone App
Jan 14, 2025
Consumers will need to access Zelle® through their credit union or other financial institution. Zelle® is a popular peer-to-peer (P2P) payments platform that is used by over 2,200 financial institutions, and it is not going away! They have made the decision to focus...
Marketing
Employee Spotlight: Shannan Heacock, Senior Client Success Manager – Marketing
Mar 6, 2025
For over two decades, Shannan Heacock, Senior Client Success Manager – Marketing, has been an integral part of Synergent, helping credit unions connect with their members in meaningful ways. In her role, Heacock is at the forefront of developing tailored marketing strategies and solutions that drive member engagement and growth for credit unions.
Standing Out From the Competition with Creative Design
Feb 25, 2025
(As Seen on CUInsight) - In today's crowded financial marketplace, lasting impressions are everything. Members are looking for visual experiences that align with their lifestyles, and bold, creative design can be a powerful tool to help credit unions stand out. By...
10 Tips to Elevate Your 2025 Marketing Strategy
Jan 8, 2025
And just like that, 2024 is another year passed, and 2025 is here! As we look to the year ahead, this is the perfect time to assess your marketing plans and strategies for the year ahead. What's working? What are some new tactics to consider? Each year, we release our...