Synergent Blog
The Synthetic Voice Trap: Moving Beyond Acoustic Trust in Financial Operations
Oct 7, 2026
(As Seen on CUInsight) - For years, credit unions relied on a simple, effective security check: personal familiarity. When a member called to initiate a large wire transfer, a member service representative (MSR) could confirm their identity by the sound of their voice...
Latest Articles
7th Annual Campaign for Ending Hunger $100,000 Challenge Runs Through October
Oct 1, 2026
The 7th Annual Maine Credit Unions’ Campaign for Ending Hunger Challenge is underway! Throughout the month of October, the Campaign is working to raise $100,000 to help provide funding for 200,000 healthy meals across our home state of Maine. Anyone can donate,...
Before You Launch: How Credit Unions Can Measure Marketing Success
Oct 1, 2026
Running a marketing campaign is no easy feat. The sheer volume of data and consideration that goes into everything—from whether or not to include an offer to timing, messaging, tactics, flight length, user journey, and the socioeconomic considerations of the intended...
IRS Electronic Filing Is Changing: Are You Ready?
Sep 17, 2026
A significant change is coming to the way all financial institutions electronically file information returns with the IRS. Beginning with Tax Year 2026 filings, which will be submitted in calendar year 2027, the IRS will retire its legacy Filing Information Returns...
Technology
IRS Electronic Filing Is Changing: Are You Ready?
Sep 17, 2026
A significant change is coming to the way all financial institutions electronically file information returns with the IRS. Beginning with Tax Year 2026 filings, which will be submitted in calendar year 2027, the IRS will retire its legacy Filing Information Returns...
Bridging the Gap Between Technology and Trust: Helping Credit Unions Choose the Right Innovations
Sep 9, 2026
(As Seen on CUInsight) - Credit unions have more technology options available than ever before. Digital banking platforms, faster payments, fraud prevention tools, artificial intelligence, automation, and data solutions all promise to improve efficiency and create a...
Recap: 2026 Synergent Connect Conference
Aug 14, 2026
Portland, Maine (August 10-11, 2026) -Â The 2026 Synergent Connect Conference welcomed over 150 credit union professionals representing 48 credit unions from across the country to Portland, Maine, for two days of learning, conversation, and connection. Attendees...
Payments
Employee Spotlight: Sharon Seger, Senior Check Processing Specialist
Sep 9, 2026
Synergent’s mission is to “help credit unions succeed and improve the financial lives of their members.” In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your...
Recap: 2026 Synergent Connect Conference
Aug 14, 2026
Portland, Maine (August 10-11, 2026) -Â The 2026 Synergent Connect Conference welcomed over 150 credit union professionals representing 48 credit unions from across the country to Portland, Maine, for two days of learning, conversation, and connection. Attendees...
Helping Credit Unions Strengthen Their Payments Strategies: A Q&A with Katy Ford
Aug 7, 2026
As payment programs become increasingly complex, credit unions need trusted guidance to evaluate new opportunities, make greater use of available data, and determine which solutions best support their goals. Synergent’s new Payments Advisor role was created to provide...
Marketing
Before You Launch: How Credit Unions Can Measure Marketing Success
Oct 1, 2026
Running a marketing campaign is no easy feat. The sheer volume of data and consideration that goes into everything—from whether or not to include an offer to timing, messaging, tactics, flight length, user journey, and the socioeconomic considerations of the intended...
Welcome Melanie Moore, VP of Marketing Strategy & Solutions at Synergent
Sep 1, 2026
We are thrilled to welcome Melanie Moore to our team as our new Vice President of Marketing Strategy & Solutions! In this newly created role, Melanie will bring together our Corporate Marketing and Marketing Solutions teams, helping us provide credit unions with...
Recap: 2026 Synergent Connect Conference
Aug 14, 2026
Portland, Maine (August 10-11, 2026) -Â The 2026 Synergent Connect Conference welcomed over 150 credit union professionals representing 48 credit unions from across the country to Portland, Maine, for two days of learning, conversation, and connection. Attendees...





