Resource Center

A “member” walks up to your teller station to complete a transaction. Something just doesn’t feel right about this interaction to your teller. But what action can they take beyond standard ID protocols? The Challenge Question Module is an option that provides an additional layer of security for frontline and call center staff to help prevent possible fraud from impacting your members.

The Challenge Question Module provides an additional layer of security for frontline and call center staff when accessing member accounts.

• Helps prevent fraud
• Customizable challenge questions