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Dear Valued Credit Union Partner: I want to begin this International Credit Union Day message with a simple sentiment: thank you! Over the past seven months, credit unions have been working overtime to ensure their members have continued access to safe, secure, and reliable banking services. In the most trying of circumstances—during a global pandemic—your… Read more »
4 Reasons to Reward Members
It feels good to be rewarded. Members and potential members have many choices when selecting their primary financial institution. So how can credit unions stand out from the pack? By implementing a member-focused rewards program designed to build strong relationships! 1. It’s All About the Experience Simple and intuitive rewards programs capture member interest. Members… Read more »
Engage & Re-Engage: Connecting with Members Through Onboarding and Reboarding
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” The late Maya Angelou was wise, articulate, and right: people will never forget how you made them feel. What you communicate to your members (and how you communicate it) influences… Read more »
Synergent Makes 2020 Best Places to Work in Maine List
Annual Award Recognizes 84 Companies With Workplace Distinction Synergent was recently named as one of the 2020 Best Places to Work in Maine. The awards program was created in 2006 and is a project of the Maine State Council of the Society for Human Resource Management (MESHRM) and Best Companies Group. The Best Places to… Read more »
Synergent’s Assistance in Federal Skimming Case Leads to Indictment
Protecting credit unions and members from fraudulent activity is our top priority. At the end of 2019, a card skimming scheme was discovered in Portland, Maine. The device found was very sophisticated. It utilized a SIM card to transmit payment data in real-time, including PIN information via a text message to the perpetrators. That feature… Read more »
Connected Credit Union Signs New Agreement with Synergent to Host the Symitar Episys Core Platform and Provide Additional Value-Added Services
Synergent is pleased to announce that Connected Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide the Symitar® Episys® core platform. The credit union also signed an agreement with Synergent for remote deposit services through Jack Henry’s Enterprise Payment Solutions™, check processing through the Alogent platform, and marketing and digital banking through Access Softek. In June, Connected Credit Union and Winslow… Read more »
Changing Habits: The Rise of Contactless Payments
Below is an excerpt from our latest white paper. We invite you to download the complete white paper. Please contact our team to learn more about implementing contactless payments at your credit union. As has been often said in recent months, these are unprecedented times. And these times have had a direct impact not only… Read more »
Protecting Member Data From Third-Party Aggregator Services
Synergent takes innumerable actions on any given day to protect you and your members against security risks and ensure system reliability. These efforts range from network maintenance and system monitoring to actively mitigating attacks. Synergent’s actions to protect your members’ information is part of our normal course of business and usually does not warrant your… Read more »
A Message From Todd Mason: How COVID-19 Is Shaping Member Behavior & Digital Adoption
Our organization was contacted by the media this week to get our take on the U.S. Postal Service’s mail delays and any impact it might have on members receiving and paying bills. In our response, we reinforced the emphasis credit unions have been placing on digital services and encouraging members to utilize online tools. For… Read more »
Five MAC Award Wins!
It’s great to celebrate! On July 30, the Marketing Association of Credit Unions (MAC) announced the winners of this year’s MAC Awards. Among the winners were five credit unions who partnered with Synergent to create their innovative, profitable, national award-winning campaigns. “The credit unions we work with are absolute rock stars and we are so… Read more »
