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Synergent is pleased to announce that St. Jean’s Credit Union (CU) has signed a new ten-year outsourcing agreement with Synergent to provide the Symitar® Episys® core processing system. The credit union also signed agreements with Synergent for statement processing and card services. “Synergent has been a valued member of our team for many years,” said… Read more »
Topic: Technology
5 To-Dos For Your Member Identification Program
Do you know who your members are? (No, this isn’t a trick question!) Each and every member your credit union interacts with in an official capacity should be verified upon initiation of membership and in each subsequent interaction as part of your Member Identification Program (MIP). Not only is this done to ensure that you… Read more »
10 Tips for a Successful Virtualized Annual Meeting
Annual meetings usually are dual purpose. They are both a requirement and a time to connect in-person with your staff, board, and membership. At a time where we continue to practice social distancing, in-person meetings may not be an option. What do you do now? Move your annual meeting to an interactive online format. There’s… Read more »
Industry Update: Remote Deposit Capture Litigation
Synergent closely monitors legal activity around remote deposit capture (RDC) technology. Recent activity on this front is not cause for alarm, but we want to ensure you have the latest information given the importance of RDC technology services to your credit union and your members. Background USAA has been pursuing compensation from various banks, technology… Read more »
4 Reasons to Reward Members
It feels good to be rewarded. Members and potential members have many choices when selecting their primary financial institution. So how can credit unions stand out from the pack? By implementing a member-focused rewards program designed to build strong relationships! 1. It’s All About the Experience Simple and intuitive rewards programs capture member interest. Members… Read more »
Connected Credit Union Signs New Agreement with Synergent to Host the Symitar Episys Core Platform and Provide Additional Value-Added Services
Synergent is pleased to announce that Connected Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide the Symitar® Episys® core platform. The credit union also signed an agreement with Synergent for remote deposit services through Jack Henry’s Enterprise Payment Solutions™, check processing through the Alogent platform, and marketing and digital banking through Access Softek. In June, Connected Credit Union and Winslow… Read more »
A Message From Todd Mason: How COVID-19 Is Shaping Member Behavior & Digital Adoption
Our organization was contacted by the media this week to get our take on the U.S. Postal Service’s mail delays and any impact it might have on members receiving and paying bills. In our response, we reinforced the emphasis credit unions have been placing on digital services and encouraging members to utilize online tools. For… Read more »
Lisbon Community CU Signs New Service Agreements with Synergent
Synergent is pleased to announce that Lisbon Community Federal Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide the Symitar® Episys® core platform. They also have signed an agreement with Synergent for Access Softek Digital Banking and statement processing. “The financial services industry is changing at a rapid pace,” said George… Read more »
Contactless Cards Reduce Payment Terminal Touchpoints
When an essential trip to the store is necessary, consumers want a touch-free shopping experience. Actually, they need a touch-free shopping experience, specifically at the payment terminal. Contactless cards can provide this with their tap and go functionality. As consumers look for new ways to conduct transactions without touching common surfaces, interest in contactless payments… Read more »
SWBC Payments Helps Members Transact Remotely
Credit unions and their members have had to adjust to a new normal. With the majority of branch lobbies closed due to social distancing, remote solutions are being sought and used as a necessity to continue completing transactions during the COVID-19 pandemic. Is your credit union able to process card or ACH payments quickly and… Read more »
