Skip-A-Pay continues to be a wildly popular, win-win program for members and credit unions alike. These campaigns are not new – credit unions have long run promotions inviting members to skip a loan payment for a small fee with no penalty during specified times of the year. “The credit unions who participate have always stated… Read more »

The more things change, the more things stay the same. Futurists once predicted that paper would become obsolete. While it may be true that digital means of document retention and review have reduced some need for hard-copies of statements (even with the proliferation of e-statements), a recent poll revealed that over 50% of consumers continue… Read more »

Your latest mobile wallet questions answered by Rebekah Higgins, Synergent Vice President of Payment Services. Effectively connecting with your members today is a blend of personal interactions and offering the technology they have come to rely upon. Understanding evolving payment needs and implementing a plan at your credit union is essential. Rebekah Higgins shares some of the… Read more »

Mike Smith, Synergent’s Information Security Officer, has more than 25 years of experience in various areas of information and physical security. With data security a top priority for all credit unions, Mike shared with us the following three security tips: Educate your Staff If you see something that doesn’t seem right, don’t stay quiet about… Read more »

What is the right marketing mix for credit unions? Today’s marketers have so many channels to consider when conceptualizing their marketing campaigns. Direct mail, email, print advertising, radio and TV spots, web advertising, and the myriad social media channels that continue to grow are just a few mediums a marketer has to consider. With the… Read more »

Synergent representatives from all of our divisions – Technology Services, Payment Services, and Direct Marketing Services – were available to answer questions and to discuss the latest industry news at our tradeshow booth at the Maine Credit Union League’s 78th Annual Meeting and Convention in Portland. Over 800 attendees traversed the tradeshow floor, attended educational sessions, and networked at… Read more »

In 2013, HRCU in Rochester, NH completed their conversion to Synergent with Symitar’s Episys Core Processing platform and began taking advantage of the integrated, personalized solutions available to their credit union. Looking back at their journey, they have seen growth, improved efficiencies, and great value in partnering with Synergent. See what they had to say about… Read more »

Before a room filled with attendees, Synergent presented an educational session entitled Thriving Through Advancing Technology: Converting Data Into Profits at the Great New England Credit Union Show in Boxborough, MA on April 28. Nick Chasse, Synergent’s Vice President of Business Development, and Account Executive Fred Barber hosted the session, which included a panel of… Read more »

Synergent is looking forward to attending the Great New England Credit Union Show in Boxborough, MA on April 28. We invite you to visit our booth as you enter the tradeshow floor, and to join us for a panel discussion with experts in the latest credit union technology, direct marketing, and payments options at our… Read more »

Predictions by Aite Group Synergent recently partnered with Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues and their impact on the financial services industry to better understand the changing payments environment.  With the payments space in the midst of unprecedented change, Aite Group presented their 10 payment trends… Read more »