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How familiar are you with the Durbin Amendment? This much buzzed about effort impacts consumers every time they swipe their debit cards. In 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act was signed into law in response to the effects of the Great Recession. This complex piece of reform legislation created new regulations… Read more »
Topic: Payments
5 To-Dos For Your Member Identification Program
Do you know who your members are? (No, this isn’t a trick question!) Each and every member your credit union interacts with in an official capacity should be verified upon initiation of membership and in each subsequent interaction as part of your Member Identification Program (MIP). Not only is this done to ensure that you… Read more »
HRCU Signs Multi-Year Agreement with Synergent for Payment Processing Services
Synergent is pleased to announce that Holy Rosary Credit Union (HRCU) has extended and expanded its payment processing services agreement with Synergent to include card processing. The credit union also partners with Synergent for the delivery of Symitar’s® Episys® core processing system, share draft and statement processing, and marketing services. “As our trusted vendor for data services,… Read more »
Card Expert
Do you have a cards program? More than likely, your answer is, “yes, of course.” But what are you doing with the data your members are generating with every tap or swipe of their cards?
ATM Managed Services
We all say it: There are not enough hours in the day. But what if you could have more time added back to your workday? Does your credit union find it cumbersome to manage its ATM fleet, juggling multiple vendor contracts and maintenance? Your credit union’s ubiquitous ATM terminals are more important than ever as… Read more »
Smart Alerts for Real-Time Fraud Monitoring
The paper check. While it cannot be disputed that there has been a significant shift in preferred ways to pay to being digital, to date, no method of payment has ever gone away. Checks remain a key tool in transferring money from one person or business to another and this payment method is susceptible to… Read more »
Synergent’s Assistance in Federal Skimming Case Leads to Indictment
Protecting credit unions and members from fraudulent activity is our top priority. At the end of 2019, a card skimming scheme was discovered in Portland, Maine. The device found was very sophisticated. It utilized a SIM card to transmit payment data in real-time, including PIN information via a text message to the perpetrators. That feature… Read more »
Connected Credit Union Signs New Agreement with Synergent to Host the Symitar Episys Core Platform and Provide Additional Value-Added Services
Synergent is pleased to announce that Connected Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide the Symitar® Episys® core platform. The credit union also signed an agreement with Synergent for remote deposit services through Jack Henry’s Enterprise Payment Solutions™, check processing through the Alogent platform, and marketing and digital banking through Access Softek. In June, Connected Credit Union and Winslow… Read more »
Changing Habits: The Rise of Contactless Payments
Below is an excerpt from our latest white paper. We invite you to download the complete white paper. Please contact our team to learn more about implementing contactless payments at your credit union. As has been often said in recent months, these are unprecedented times. And these times have had a direct impact not only… Read more »
A Message From Todd Mason: How COVID-19 Is Shaping Member Behavior & Digital Adoption
Our organization was contacted by the media this week to get our take on the U.S. Postal Service’s mail delays and any impact it might have on members receiving and paying bills. In our response, we reinforced the emphasis credit unions have been placing on digital services and encouraging members to utilize online tools. For… Read more »
