Sarah Farwell

A core processing partner should help enable growth, improve operations, strengthen the member experience, and create value throughout the organization. Just as importantly, that partner should be willing to roll up its sleeves and help solve problems when things do not go as planned. That is where the difference between a technology provider and a true partner becomes clear.

For years, credit unions have viewed the core primarily as a transactional processing system—the operational engine responsible for maintaining accounts, posting transactions, balancing systems, and supporting daily member activity. While those functions remain...