Local small- to medium-sized businesses are an untapped member segment for countless credit unions. As the gap in technology between credit unions and banks has begun to evaporate…
Building Business Membership
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Payments
A Partner Every Step of the Way
As credit unions, you have a lot on your plates. Financial technology is moving at a rapid pace, member expectations continue to grow, and day-to-day operations are vast. At Synergent, we are part of your team. Our focus is on helping you with operational solutions,...
3D Secure and One-Time Passcode Upgrades
3D Secure is a trusted protocol that connects digital merchants and financial institutions at the time of online checkout. Digital transactions have become commonplace. With most cardholders completing transactions online, implementing strong, effective tools to...
Recap: Connect Conference Focuses on Partnership
We had a great time seeing credit union partners from across the country for this two-day event that was packed with valuable information presented by industry-renowned speakers and subject matter experts. Credit union staff members had the opportunity to learn about...
Q&A: Contactless Cards
Although the United States is far behind most of the developed world when it comes to contactless payments, the race to catch up is on. With nearly all major credit card issuers offering contactless cards—and with the supply of EMV chips and the capacity to produce...
APEX 2023
October 11-13 brings back the APEX Conference, co-hosted by the Cooperative Credit Union Association and the Credit Union League of Connecticut. We couldn’t be more excited to connect with credit unions from Massachusetts, New Hampshire, Rhode Island, Delaware, and...
ATM Safety: Educating Your Members
Living in a highly digital world has ample benefits for members, such as the convenience of managing their money via mobile and online banking through a device that fits in their back pockets. However, with more digital conveniences comes a wider range of factors for...
Contactless Plastics: Is Now the Time?
The number of payment options available to consumers continues to increase, and consumers continue to choose credit and debit cards as their preferred methods of payment. This is good news for credit unions: Not only do cards strengthen the overall member...
Faster Payments: RTP® Receive Is Now Available!
It’s hard to believe that the RTP® Network just celebrated its 5-year anniversary! This real-time payments system, operated by The Clearing House and administered to Synergent customers through the JHA PayCenter umbrella, has grown rapidly and processed 49 million...
Synergent’s Rebekah Higgins to Give Fraud Presentation at New England Financial Executive Council Event
The New England Financial Executive Council (NEFEC) has announced the date for its spring conference. Council members will come together in Portsmouth, New Hampshire, on May 12 from 9:00 am – 2:00 pm. The event will feature Rebekah Higgins, Synergent Vice President –...
Card & Chip Shortages: What You Need to Know
As you may have heard in the news or experienced firsthand, there is currently a chip shortage that is significantly extending the time it takes for members to receive a new credit or debit card. What used to take days now can take weeks or months. Fortunately,...
Intro to Interchange
How well do you understand interchange? Credit unions gain revenue from interchange income, but this a very complex payments function that often is not fully understood. “Many credit unions are experiencing increased sales volume but are seeing reduced interchange...