Focused on the Future!

Symitar Conference Highlights Strength of Synergent Partnership and What’s Ahead for CUs Last week, a group of Synergent staff members had the opportunity to attend the 2013 Symitar Educational Conference and Technology Expo in San Diego, CA. Here, Ben Jordan, Assistant Vice President for Synergent Technology Services, and Nick Chasse, Director of Sales Support for… Read more »

Is your credit union ready for growth?

According to the Credit Union National Association’s monthly sample of credit unions for July, credit union membership growth is moving three times faster than U.S. population growth.  Three times!  The good news? Growth is happening!  The potentially troubling news?  You have to be sufficiently prepared for this growth for your credit union to thrive in… Read more »

A Direct Case for Direct Mail!

The Chief Marketing Officers (CMO) Council shares facts and stats that show that Direct Marketing is alive and well!  Here are some of our favorites: A Direct Mail Information Service report highlights that over three quarters of direct mail is opened by the recipients – 63% read the contents Targeted directed mail boasts a 4.4%… Read more »

Should You Outsource Your Core Processing?

Guest post by Ted Bilke, President, Symitar Outsourcing has long played a valuable role in many credit unions’ IT strategies. Today, many forces are driving credit unions to consider outsourcing—and the benefits they can gain from a successful provider partnership are greater than ever. Outsourcing can eliminate both capital expenditures required for in-house installations and… Read more »

Spotlight on Service: The Truth is in the Rankings!

The unbeatable level of credit union service is nothing new to members, so we were not surprised that a new survey confirmed this important fact!  In a recent article by CUNA, it was reported that in a new Temkin Ratings survey, credit unions are the only financial institutions that made it into the top 20… Read more »

An Atmosphere of Engagement: Part 2

Just as we are excited about engaging with our fellow Synergent staff members, we are also excited to work with organizations that truly excel at creating an active and engaging environment for their employees – credit unions!  A great example of this can be seen at one of our credit union partners, Town & Country… Read more »

An Atmosphere of Engagement

Employee engagement does more than create a positive workplace, getting employees engaged in your products and services will help members do the the same! At Synergent, we keep employees in the loop on organization happenings, from a weekly electronic publication, Communications…at Work, to quarterly meetings where employees hear departmental updates, and are able to ask… Read more »

Branching…away from the branch?

In the credit union world, including here at Synergent, new technology is more than celebrated, it is something that our staff is extremely passionate about, as we strive to bring the latest products to credit unions.   All of this new technology – from mobile banking to remote deposit capture – certainly increases convenience, while decreasing… Read more »

Beyond the Trend: the Mobile Movement

In a recent look at top CU trends, mobile was a more than common theme.  However, it is important to understand that movement towards all things mobile is far more than a trend, but a true transition to how people choose to communicate, conduct business and live their lives.  Further evidence that “mobile” has a… Read more »

Top Trends: Brought to You by the Letter M

In looking at this colorful infographic provided by CUNA, it is clear that for 2013 to 2014, trends appear begin with the letter M.  The first M is Mobile.  It should not be surprising that the first three trends listed involve mobile services, from payments, which is now growing by 68% annually, to Mobile Banking,… Read more »