Topic: Blog

Card & Chip Shortages: What You Need to Know

As you may have heard in the news or experienced firsthand, there is currently a chip shortage that is significantly extending the time it takes for members to receive a new credit or debit card. What used to take days now can take weeks or months.   Fortunately, there are ways to overcome this challenge… Read more »

Core User Group Provides Unique, Collaborative Forum

My Synergent is the self-serve portal available as a resource to all Synergent credit union partners, but did you know that in addition to providing support and housing job aids, announcements, and other training resources, there is also a Jack Henry™ Symitar® Core User Group? “The Core User Group is a unique place for credit… Read more »

Employee Spotlight: Alexis Lindsay, Data Mining Specialist I

Synergent’s mission is to ‘help credit unions succeed and improve the financial lives of their members.’ In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your credit union team. Alexis Lindsay, Data Mining Specialist I,… Read more »

Intro to Interchange

How well do you understand interchange? Credit unions gain revenue from interchange income, but this a very complex payments function that often is not fully understood. “Many credit unions are experiencing increased sales volume but are seeing reduced interchange income and don’t understand why,” said Corinne Sherman, Vice President of Payment Sales and Consulting at… Read more »

5 Ways to Prevent BIN Attacks

Along with the convenience of making purchases online comes eCommerce fraud. Unfortunately, the United States leads the world in this type of fraud, representing 33.6% of global losses in 2019 alone. Global losses are projected to increase to $38.5 billion by 2027.  “Preventing fraud at the credit union level, before the member is impacted directly,… Read more »

Employee Spotlight: Cheryl Lancaster, Chief Strategy Officer

Synergent’s mission is to ‘help credit unions succeed and improve the financial lives of their members.’ In our monthly Employee Spotlight series, we feature one of our dedicated staff members to help you get to know the people who are working as an extension of your credit union team. Cheryl Lancaster, Chief Strategy Officer, has… Read more »

Be Aware: Signs of Social Engineering Fraud

Fraud can happen at any time, in any place. Synergent works with credit unions coast-to-coast, and we wanted to share a social engineering scheme that has come to our attention. We encourage credit unions to share what is transpiring with both your staff and members to keep them on alert. Scenario A fraudster called a… Read more »

What You Need to Know: Reg II Changes

Regulation II impacts every financial institution in the United States. While it was enacted to prevent debit transaction interchange fees from being unreasonable, it has had a significant impact on those who rely on interchange income as part of their revenue. On July 1, changes will go into effect that require issuers to use two… Read more »