Business Continuity for Credit Unions

Hope for the best – but prepare for the worst. Does your credit union have a plan in place in the event of a disaster? In the event of catastrophic loss, security, data recovery, and, most importantly, peace of mind, are priceless. Partner with Synergent today to get your credit union’s business continuity planning in… Read more »

Business Continuity & Disaster Recovery

While Synergent routinely works with credit unions to develop their business continuity plans, we also practice what we preach. Whether it is safeguarding your sensitive member data that could be housed in our Symitar® Episys® core system or ensuring customer service and payment processing systems are rapidly restored in the event of an interruption, Synergent… Read more »

Merrimack Valley CU

On September 13, a series of deadly gas explosions occurred in Lawrence, Andover, and North Andover Massachusetts. Governor Charlie Baker declared a state of emergency and Andover Fire Rescue Chief Michael B. Mansfield stated, “It looked like Armageddon.” Thousands of residents unexpectedly could not return to their homes for several days. One of Synergent’s credit… Read more »

Synergent Notification Services (SNS)

Hope for the best, prepare for the worst. We often remind our credit union customers of the importance of implementing a business continuity and disaster recovery plan. Synergent has one of its own, so we are able to communicate with you quickly and effectively in the event of an emergency. Synergent Notification Services (SNS) is… Read more »

Katahdin Fire

When a fire broke out at Katahdin FCU’s main office, Synergent helped the credit union with their recovery efforts. View the timeline of events and see the actions taken that preserved operations and member access.

Sebasticook Valley Onboarding

Your brand should tell a story about who your credit union is, but it also needs to resonate emotionally with your members. Sebasticook Valley FCU and Synergent partnered to develop a strategy, design, and content to bring their onboarding campaign to life

Connected CU Onboarding & Reboarding

You’re probably familiar with the process of onboarding. In the first 90 days of membership, new members are welcomed and informed about products and services available to them through a series of communications and points of contact. But there is a world of potential in offering a parallel program to your current members called reboarding…. Read more »

Otis FCU Home Equity Loan Campaign

By leveraging member data through data mining and targeted communications, Otis Federal Credit Union was able to successfully raise awareness and increase its home equity lending portfolio. Personalized postcards were sent inviting select members to apply online or to call the credit union to take advantage of a limited time offer, with incentives of half-price… Read more »

Merrimack Valley HELOC

Home Equity Lines of Credit (HELOCs) can be a lifeline for members who have a mortgage. Recognizing this need, and seeking to increase home equity lending over the same period in the prior year, Merrimack Valley CU partnered with Synergent Marketing Services to launch a low-cost HELOC campaign. The campaign exceeded expectations with dramatic results… Read more »

Palisades Mortgage

Data is powerful. Using data to target with precision the right members, with the right offer, at the right time helped Palisades Credit Union achieve great success in their home lending campaign. By partnering with Synergent, they leveraged their own member data along with data from a list purchased from a credit bureau to determine… Read more »